Cluster Reservations Agent

AccorHotel; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a dedicated Reservations Manager to oversee reservation management and maximize revenue. The ideal candidate will have prior experience in luxury hotel sales and fluency in both English and Arabic. Responsibilities include handling group reservations, supporting revenue management strategies, and utilizing effective sales techniques. This is a full-time position with on-site requirements.

Qualifications

• Previous experience in reservations or royal service is required.
• Experience with Opera Property Manager System is needed.
• Luxury hotel sales experience with varied market mix.

Responsibilities

• Maximize room revenue through effective sales techniques.
• Handle reservation management including group inventory.
• Complete understanding of RM tools and market segments.
• Support the Cluster Reservation Manager with projects.

Skills

Reservation management

Sales techniques

Fluent in English and Arabic

Understanding of Revenue Management

Customer service

Tools

Opera PMS

Microsoft Windows applications

Job description

Responsibilities

• Understand the key principles of FRHI Pricing Strategies and Revenue Management
• Handling reservation management including managing blocks chasing rooming list from Sales team & clients inventory management for groups ensuring accurate billing instructions and managing group rates codes.
• To have a general understanding of Groups Management - including cut off dates blocking and booking policies and procedures
• Maximize rooms revenue through the conversion of telephone calls into sales
• Utilize effective upselling techniques
• Understand and take reservations to support the revenue management strategies employed by Cluster Reservation Manager.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities whenever required.
• Understand Revenue Management strategies sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.
• Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
• Complete understanding and effective execution of current and new RM tools includes Opera PMS/S&C.
• Be involved in all property PMS Conversions
• Be fully conversant with all market segments and rate plans used across all distribution channels and to be flexible in sales technique through offering the right product to the right customer at the right time.
• Support the Cluster Reservation Manager with ad-hoc projects as required
• Follow department policies procedures and service standards

Qualifications

• Previous Reservation or Royal Service related experience required
• Previous Opera Property Manager System experience required
• Fluency in verbal and written English and Arabic is required.
• Computer literate in Microsoft Window applications required
• Luxury hotel sales experience having had varied market mix experience

Additional Information

Visa Requirements:

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work: No

Employment Type: Full-time