Cluster Learning and Development Officer

Al Maha Arjaan by Rotana; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Abu Dhabi is seeking a Learning & Development Officer to enhance colleague training and development functionality. This role includes analyzing development needs, conducting orientations, and overseeing training activities. Ideal candidates should possess a hospitality degree, be proficient in Excel, Word, and PowerPoint, and have strong communication and facilitation skills. This opportunity is perfect for those passionate about developing talent in a dynamic hotel environment.

Qualifications

• Ideal candidate has a degree in hospitality and some experience in training.
• Must be proficient in Excel, Word, and PowerPoint.
• Good interpersonal skills are essential.

Responsibilities

• Analyse colleague development needs in the hotel.
• Develop and maintain hotel’s colleague development library.
• Conduct colleague orientation to the hotel.
• Oversee on-the-job training of new colleagues.

Skills

Instructional methods

Training techniques

Communication skills

Presentation skills

Software knowledge (Excel, Word, PowerPoint)

Education

Degree in hospitality

Job description

Overview

We are currently seeking for passionate and dynamic guest focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.

As an Learning & Development Officer you are responsible in assisting the Learning & Development Leader in managing the hotel’s training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as:

Responsibilities

• Analyse colleague development needs in the hotel
• Develop annual hotel colleague development plans and prepare monthly reports
• Develop and maintain hotel’s colleague development library and co-ordinate acquisitions
• Consult with the Learning & Development Leader for the co-ordination of colleague development courses
• Conduct colleague orientation to the company and hotel and ensure that all colleagues receive appropriate orientation, a copy of their job description, a handbook and local guide and information on Human Resources services
• Co-ordinate with the Human Resources Department and Housing Supervisor to ensure all new colleagues are shown around the housing complex for orientation and receive information needed
• Oversee on the job training of new and existing colleagues
• Oversee re-development of colleagues

Skills

Education, Qualifications & Experiences

• You should ideally have a degree in the hospitality field with preferable minor experiences in a professional training environment and some knowledge in instructional methods and training techniques.
• You must have a good working knowledge of computers and the ability to navigate within a variety of software packages such as Excel, Word and PowerPoint along with excellent communication and presentation skills.

Knowledge & Competencies

The ideal candidate will be passionate about training and developing others with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way. You enjoy working with all level of colleagues in a diverse environment, portray good customer service, interpersonal, team building and conflict resolution skills and posses following additional competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results