Cloud Solution Architect - Cloud & AI Apps

Microsoft; Abu Dhabi; On-site; AED 180,000 - 220,000; Full time

Job summary

A leading company seeks a professional in cloud/infrastructure technologies for a role focused on enhancing customer experiences and technical leadership. With responsibilities spanning operational excellence, partner specialization, and customer centricity, the position demands sound qualifications in relevant fields and significant technical experience. This role offers a chance to impact customer satisfaction and foster growth within the organization.

Qualifications

• Bachelor's degree in relevant field and experience in cloud/infrastructure technologies.
• Experience in customer-facing roles and technical projects required.
• Technical certifications in cloud platforms or security certifications are a plus.

Responsibilities

• Collaborates across teams to deliver customer/partner objectives and enhance satisfaction.
• Guides customers towards well-architected, secure, and optimized solutions.
• Mentors team members and contributes to technical frameworks.

Skills

Customer-facing experience

Cloud technologies

Technical project experience

Mentorship

Education

Bachelor's Degree in relevant fields

Tools

Cloud platforms (Azure, AWS, Google)

Job description

Responsibilities (Text Only)

Business Impact

• Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking).
• Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase satisfaction.
• Proactively manages risks, adapts methodology, and applies governance principles to minimize business and technical risks.
• Ensures work complies with industry and Microsoft guidelines and procedures.
• Prioritizes among demands, ensuring alignment with business priorities and goals.
• Delivers solutions aligned with company methodologies, preparing customers for operational readiness and achieving business goals.
• Leverages change management practices to help customers deploy for organizational adoption, increasing satisfaction and usage.
• Guides customers towards well-architected, secure, resilient, AI-enabled, cost- and performance-optimized solutions to enhance retention and expansion.
• Provides feedback on VBDs to refine content.
• Identifies new opportunities for consumption, usage, and expansion based on business value and Microsoft platform offerings.
• Builds trust with customers/partners, advocates for solutions, and evaluates industry trends and customer insights to map solutions to business outcomes.
• Captures opportunities in systems and tools, collaborating organization-wide to execute on aligned opportunities.
• Escalates and mitigates blockers to accelerate deployment and value realization.
• Applies knowledge to architecture/support projects to meet requirements and resolve constraints.

Customer Centricity

• Acts as the voice of the customer/partner, sharing feedback and strategic insights with internal teams.
• Identifies patterns in feedback to develop insights and influence product roadmaps.
• Translates customer problems into industry solutions aligned with Microsoft strategies.
• Builds relationships with technical and business decision makers, including C-level executives.
• Focuses on customer/partner experience, addressing dissatisfaction and unmet needs to improve engagement and transformation speed.

Partner Specialization

• Prioritizes opportunities aligning with revenue goals and supports partner growth initiatives.
• Assists with solution development, proof of concept, and pre-sales support.
• Guides partners in developing repeatable offerings and supports initial implementations.

Technical Leadership

• Uses market insights to identify upskilling opportunities and influences team readiness.
• Mentors team members, sharing best practices and educating on technical concepts.
• Identifies gaps and drives improvements in products, IP, technologies, and processes.
• Contributes to Microsoft's frameworks, provides thought leadership, and participates in external events to elevate Microsoft’s presence.

Qualifications (Text Only)

Required Qualifications:

• Bachelor's Degree in relevant fields and significant experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, architecture, or consulting, OR equivalent experience.
• Good experience in customer-facing roles.
• Experience working on technical projects.
• Technical certifications in Cloud platforms (e.g., Azure, AWS, Google) or security certifications.