Client Success Specialist V

Jordan Dreams; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology solutions company in the United Arab Emirates is seeking a Customer Success Engineer to oversee customer experience and operational success using Oracle Health solutions. Responsibilities include developing partnerships with complex clients to ensure satisfaction and success, identifying product expansion opportunities, and mentoring new CSMs. The ideal candidate has a Bachelor’s degree and 7+ years of relevant experience, with a strong emphasis on client relationship management and problem-solving skills.

Benefits

Accessibility assistance for disabilities

Commitment to equal opportunity employment

Qualifications

• 7+ years related experience.
• Demonstrated experience in implementation or client facing relationship.

Responsibilities

• Develop long term partnerships with complex clients to ensure success.
• Maintain high level of client satisfaction acting as liaison with internal teams.
• Identify product expansion/up-sell opportunities.
• Measure customer success with defined KPIs.
• Mentor new Customer Success Managers.

Skills

Client relationship management

Customer satisfaction

Operational success

Mentoring

Problem-solving

Education

Bachelor’s degree or equivalent relevant work experience

Job description

Description

The CSE oversees customer experience through the customer lifecycle and is accountable for overall operational success of the customer with using Oracle Health solutions and services. The CSE seeks and identifies opportunities for ongoing improvement and simplification in business operating procedures leading to improved effectiveness of the organization and optimization of Oracle Health product/system use, adoption and value realization.

Responsibilities

• Develop long term partnership with our largest and most complex clients to ensure they remain successful by realizing the full value of their investment with us and to ensure client continues/replenishes/renews contract with Oracle.
• Responsible for maintaining a high level of client satisfaction by acting as a liaison between our clients and Oracle's internal operations.
• Identify product expansion/up-sell opportunities.
• Interface at highest levels both internally and within clients.
• Assigned side projects designed to move the client success organization forward.
• Required to act as mentor to new CSMs.
• The CSE will be measured on the following:
• Strong Success Plans for their customer or portfolio of customers
• Referenceability
• Success Stories
• ARR retention and growth
• Contract renewal rate
• Code currency
• Sales Leads generated
• Overall customer satisfaction
• Customer performance on KPIs relative to peers
• Grow the overall culture and practice of customer success within Oracle Health by participating in key initiatives, be a part of or lead the building of CS tools and enablers, mentoring and growing junior CSMs and evangelizing the practice of CS across Oracle Health

Qualifications

Basic qualifications

• Bachelor’s degree, or equivalent relevant work experience
• 7+ years related experience

Preferred qualifications

• Demonstrated experience in implementation or client facing relationship experience.
• Understanding of various technical architectures and operating systems.
• Industry experience is desired.

Benefits and other information

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling [phone] in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.