Client Success Specialist IV

Jordan Dreams; United Arab Emirates; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading health technology firm is seeking a Customer Success Manager to oversee customer accounts, ensuring high satisfaction and driving contract renewals. The role requires developing strong partnerships with clients, identifying product expansion opportunities, and leveraging extensive experience in healthcare information technology. Ideal candidates should have at least 8 years of relevant experience and a degree in IT or HealthCare. This is a client-facing position, involving on-site work and potential for additional hours.

Benefits

Competitive benefits

Flexible medical and insurance options

Volunteer programs

Qualifications

• 8+ years of software implementation/support experience.
• Experience in client relationship management and HCIT.
• Ability to mentor and guide newer CSMs.

Responsibilities

• Develop long-term partnerships with clients for successful contract renewals.
• Maintain high customer satisfaction as a liaison between clients and internal operations.
• Identify product expansion opportunities.

Skills

Strong client relationship management

Healthcare information technology consulting

Project management

Fluency in English

Education

Bachelor's or Master’s degree in IT or HealthCare

Job description

The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer adoption and experience, facilitating contract renewals, increased customer satisfaction, service level attainment and incremental revenue growth. Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Measurement

• Strong Success Plans for their customer or portfolio of customers
• Referenceability
• Success Stories
• ARR retention and growth
• Contract renewal rate
• Code currency
• Sales Leads generated
• Overall customer satisfaction
• Customer performance on KPIs relative to peers

Practice development: Grow the overall culture and practice of customer success within Oracle Health by participating in key initiatives, be a part of or lead the building of CS tools and enablers.

Equal Employment Opportunity

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling [phone] in the United States.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

Responsibilities

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.

Required Experience

• Bachelor's or Master’s degree in IT, HealthCare, related field or equivalent relevant work experience
• At least 8+ years software implementation/Support work experience
• Healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience
• Fluent in English

Preferred Qualifications

• Cerner millennium experience
• Client relationship/Service Management experience
• Experience working in Support Sales, Application Managed Services and SolutionWorks business units

Expectations

• Willing to work 100% from client location.
• Willing to work additional or irregular hours as needed and allowed by local regulations.
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.
• Perform other responsibilities as assigned.

Qualifications

Career Level - IC4