Client Success Specialist - Freight Forwarding

. Crane Worldwide Logistics .; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global logistics provider is seeking a professional in Dubai to enhance client engagement and manage freight forwarding operations. The ideal candidate should be a graduate with 1-2 years' experience in customer service within this field. Responsibilities include resolving client issues, maintaining communications, and providing exceptional service. This role demands strong client service skills, problem-solving abilities, and the capability to multitask effectively.

Qualifications

• 1-2 years experience in freight forwarding operations and customer service.

Responsibilities

• Redetection of New Business operation.
• Client Engagement at all levels.
• Proactive in providing quality client service.
• Maintains contact with clients carriers and potential clients daily.
• Client service performance.
• Resolves issues with orders delivery dates or service.
• Addresses client complaints determining the cause of problems.

Skills

Client Service skills

Quality Focus

Problem Solving

Documentation Skills

Listening

Resolving Conflict

Ability to multi-task

Education

Graduate

Job description

A global logistics provider is seeking a professional in Dubai to enhance client engagement and manage freight forwarding operations. The ideal candidate should be a graduate with 1-2 years' experience in customer service within this field. Responsibilities include resolving client issues, maintaining communications, and providing exceptional service. This role demands strong client service skills, problem-solving abilities, and the capability to multitask effectively.