Client Services Advisor

Louis Vuitton; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A global luxury brand located in Dubai is seeking a Client Services Advisor to ensure smooth operations of the Call Center while providing an outstanding customer experience. The ideal candidate should have at least 2 years of experience in customer services or luxury retail, be fluent in both English and Arabic, and demonstrate strong interpersonal skills. This role offers the opportunity to build relationships with clients and handle their requests effectively, contributing to all sales and KPI targets.

Qualifications

• At least 2 years of extensive experience in customer services, luxury retail, or contact centers.
• Able to thrive in a call center environment with strong passion and commitment.
• Demonstrate curiosity, empathy, agility, and a commercial mindset.
• Good computer literacy.

Responsibilities

• Ensure smooth daily operations of the Call Center.
• Handle client requests through phone calls and written channels.
• Drive sales results by initiating outreach communications with clients.
• Deliver a luxury and customer-centric experience.
• Assist to achieve all sales and KPI targets.

Skills

Customer service experience

Fluent in English

Fluent in Arabic

Interpersonal skills

Job description

About The Job

As a Client Services Advisor of our Client Services Centre, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton Promise. You will strive to discover your clients and their every need, and to guide them across the Brand.

Job Responsibilities

• Ensure the daily operations of the Call Center are smooth and align with the company's business strategy.
• Handle client requests through phone calls, written channels.
• Drive sales results by initiating outreach communications with clients.
• Take lead and ownership in delivering a luxury and customer centric experience.
• Contribute and assist to achieve all sales & KPI targets.
• Develop relationships with clients by handling guests' expectations and needs effectively and efficiently, including problem resolutions.
• Work closely with Stores to enhance client's requests.

Profile

• At least 2 years extensive experience in customer services or luxury retail, contact centers.
• Able to thrive in a call center environment with strong passions and commitment.
• Demonstrate Louis Vuitton Attitudes: Curiosity, Empathy, Agility & Commercial Mindset.
• Good interpersonal skills.
• Fluent in English and Arabic mandatory.
• Good computer literacy.

Reference LVM30885