Client Relations Support Lead

NEXTCARE Claims Management LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading insurance service provider is seeking a Client Relations Support Lead to manage client relationships and ensure service excellence. The role involves acting as the primary point of contact, resolving client issues, and coordinating with internal teams. The ideal candidate will have a bachelor's degree in business and strong communication skills. Proficiency in MS Office and experience in customer service are preferred. This position offers a dynamic work environment focused on client satisfaction and service improvement.

Benefits

Competitive salary

Career advancement opportunities

Comprehensive health benefits

Qualifications

• Legally permitted to work in the UAE.
• Previous experience in customer service or client relations is a plus.
• Ability to manage multiple tasks efficiently and meet deadlines.

Responsibilities

• Act as the principal point of contact for the Key Account team.
• Build and maintain strong collaborative relationships with clients.
• Lead the resolution of client concerns by coordinating with internal teams.
• Prepare and deliver structured client communications and reports.
• Monitor the quality and timeliness of deliverables to the client.

Skills

Strong communication and interpersonal skills

Detail-oriented

Organizational abilities

Ability to work cooperatively with internal teams

Initiative and anticipation of client needs

Education

Bachelor’s degree in Business or related field

Tools

MS Office (Excel, Word, Outlook, PowerPoint)

Job description

Client Relations Support Lead

Job Overview:

This role is pivotal in ensuring the successful management and sustained growth of the account. It demands a high level of professionalism, responsiveness, and strategic coordination to uphold service excellence and foster long-term client trust.

What you Do:

• Primary Client Liaison: Act as the principal point of contact for Key Account team, ensuring all inquiries, requests, and communications are addressed promptly and accurately. This includes managing day-to-day interactions and serving as the face of the organization to the client.
• Relationship Stewardship: Build and maintain a strong, collaborative relationship with Key Account by consistently demonstrating reliability, empathy, and a deep understanding of their business objectives. Proactively identify opportunities to add value and strengthen the partnership.
• Issue Management and Escalation: Lead the resolution of client concerns by coordinating with relevant internal teams, ensuring timely and effective solutions. Escalate critical issues appropriately while maintaining transparency and professionalism throughout the process.
• Cross-Functional Coordination: Collaborate with internal departments—including technical, legal, finance, and operations—to ensure Client’s needs are met with precision and efficiency. Facilitate alignment across teams to deliver integrated, high-quality outcomes.
• Client Communication and Reporting: Prepare and deliver structured client communications, including performance updates, strategic recommendations, and periodic reports. Ensure all materials are clear, data-driven, and tailored to Client’s expectations.
• Documentation and Compliance: Maintain accurate records of client interactions, decisions, and deliverables. Ensure documentation is audit-ready and aligned with internal compliance standards and client-specific protocols.
• Meeting Participation and Representation: Attend regular client meetings, both virtual and in-person, to represent the organization, capture feedback, and contribute to strategic discussions. Prepare meeting agendas, minutes, and follow-up actions to ensure continuity and accountability.
• Account Planning and Strategy Support: Contribute to the development of account plans, renewal strategies, and growth initiatives. Provide insights on client behaviour, preferences, and emerging needs to inform strategic decision-making.
• Service Delivery Oversight: Monitor the quality and timeliness of deliverables provided to client, ensuring adherence to agreed service levels and contractual obligations. Identify areas for improvement and drive continuous enhancement of service delivery.
• Risk Identification and Mitigation: Proactively identify potential risks to the client relationship or service delivery and work with internal stakeholders to mitigate them before escalation.
• Client Advocacy: Champion Client’s interests within the organization, ensuring their voice is heard in internal planning and prioritization discussions. Advocate for solutions that align with their strategic goals.

AI READINESS Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What you Bring:

• Bachelor’s degree in Business, Customer Service or related field
• Previous experience in customer service or client relations is a plus
• Strong communication and interpersonal skills
• Detail-oriented with excellent organizational abilities
• Prioritizes client satisfaction through attentive service and proactive engagement.
• Approaches challenges with logic and delivers effective solutions.
• Works cooperatively with internal teams to meet shared goals.
• Ensures accuracy in documentation, reporting, and client interactions.
• Anticipates needs and takes initiative without waiting for direction.
• Manages multiple tasks efficiently and meets deadlines.
• Maintains composure and courtesy in high-stress situations.

Other Requirements

• Legally permitted to work in the country of operations.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills

How we hire

We hire directly. Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.

What we offer:

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care

At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.