Client Relations Manager

MIRA CONSTRUCTION L.L.C; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A hospitality company is seeking a dedicated Client Relations Manager to enhance client satisfaction and foster strong relationships. This role will involve being the main point of contact for clients, addressing their concerns and ensuring effective communication. Candidates should have experience in client relations and strong organizational skills. This position offers opportunities for professional development and benefits such as private health insurance.

Benefits

Private Health Insurance

Training & Development

Qualifications

• Proven experience in client relations or account management roles.
• Exceptional communication skills in English; Russian is a plus.
• Strong interpersonal skills with a keen ability to build rapport.

Responsibilities

• Act as the primary point of contact for existing clients.
• Foster long-term relationships with clients.
• Monitor client feedback and satisfaction levels.

Skills

Client relations

Communication skills

Problem-solving

Interpersonal skills

Multitasking

Job description

MIRA Holiday Homes is seeking a dedicated Client Relations Manager to cultivate positive relationships with our clients while ensuring an exceptional experience throughout their engagement with us. This pivotal role focuses on enhancing client satisfaction, addressing any concerns, and promoting strong communication between clients and the company.

Key Responsibilities

• Act as the primary point of contact for existing clients, managing communications and ensuring timely responses to inquiries.
• Foster long‑term relationships with clients to understand their needs and provide tailored solutions.
• Monitor client feedback and satisfaction levels, working proactively to address any issues.
• Coordinate with internal teams to ensure seamless service delivery and resolve client concerns effectively.
• Develop strategies for enhancing client engagement and retention.
• Prepare and present regular reports on client interactions and satisfaction metrics to management.
• Assist in onboarding new clients and ensuring they are well‑informed about services and processes.

Qualifications

• Proven experience in client relations or account management roles.
• Exceptional communication skills in English; Russian language proficiency is a plus.
• Strong interpersonal skills with a keen ability to build rapport and trust.
• Problem‑solving mindset, capable of addressing client concerns efficiently.
• Organizational and multitasking skills to manage multiple client accounts effectively.
• Detail‑oriented with a focus on delivering high‑quality service.

Benefits

• Private Health Insurance
• Training & Development