Client Excellence Team Lead – Corporate Banking

Commercial Bank of Dubai; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in the UAE is seeking a Team Leader for Service Delivery to oversee customer interactions and enhance service quality. The ideal candidate will lead a team, ensuring effective response times and maintaining high customer satisfaction levels. With 8–10 years of experience in operations and strong knowledge of corporate banking, the candidate should successfully manage a skilled team and promote innovative digital solutions to clients. This full-time position is pivotal in building lasting client relationships and operational excellence.

Qualifications

• 8–10 years of experience in operations or customer service is preferred.
• Experience managing teams is essential.
• Strong knowledge of corporate banking products and services.

Responsibilities

• Lead the Service Delivery Team to provide effective customer service.
• Ensure team compliance with SOP guidelines and process improvements.
• Manage customer queries and promote CBD's digital solutions.

Skills

Customer service excellence

Team leadership

Relationship management

Knowledge of corporate banking

Education

University degree in a commercially oriented discipline

Job description

A leading financial institution in the UAE is seeking a Team Leader for Service Delivery to oversee customer interactions and enhance service quality. The ideal candidate will lead a team, ensuring effective response times and maintaining high customer satisfaction levels. With 8–10 years of experience in operations and strong knowledge of corporate banking, the candidate should successfully manage a skilled team and promote innovative digital solutions to clients. This full-time position is pivotal in building lasting client relationships and operational excellence.