Claims & Authorization Analyst — Flexible Hours

Cigna; Dubai; On-site; AED 112,000 - 156,000; Full time

Job summary

NAS Neuron Health Services LLC in the UAE seeks a dedicated insurance administrator to issue authorizations, handle provider/payer inquiries, and manage claims processing. The role requires aMedical/Para-medical degree, 1–2 years in healthcare and insurance, strong English, and computer literacy. Arabic a plus.

Flexibility and discretion are essential. The incumbent will work within NHS software workflows, ensuring timely, accurate processing and adherence to regulations.

Qualifications

• University degree in Medical/Para-medical specialization from a reputable university.
• Healthcare/hospital experience 1–2 years in Surgery, ICU or GP.
• 1–2 years in Insurance industry preferable but not mandatory.
• Excellent oral and written communication skills.
• Must be computer literate.
• Excellent command of English; Arabic is a definite plus.
• Team player with customer service aptitude.
• Service oriented; highly decisive with logic and reasoning.
• Tactful and discreet with Providers or Payers; handle confidential information.
• Ability to work under pressure and meet tight deadlines and varying schedules.

Responsibilities

• To issue online and verbal authorizations based on member coverage and medical justification.
• Assist queries from providers and payers via phone or email.
• Maintain files for authorizations and other reports.
• Assess and process claims per policy coverage and medical necessity.
• Be versed with medical insurance policies for various groups/beneficiaries.
• Possibly train colleagues and share knowledge.
• Assess eligibility within UAE HAAD and DHA guidelines and policy boundaries.
• Monitor and maintain claims processing and adjudication cycle in NHS software.
• Establish strategies and parameters to solve queries within the team.
• Lead role to ensure tasks are completed within deadlines.
• Communicate and implement new formats, training, and processing rules.
• Enter and process adjudicating claims in NHS system.

Skills

Communication skills

Computer literacy

English proficiency

Arabic language (plus)

Team player

Customer service

Decisive with logic

Discretion with confidential info

Education

Medical/para-medical degree

Tools

NHS software systems

Job description

NAS Neuron Health Services LLC in the UAE seeks a dedicated insurance administrator to issue authorizations, handle provider/payer inquiries, and manage claims processing. The role requires aMedical/Para-medical degree, 1–2 years in healthcare and insurance, strong English, and computer literacy. Arabic a plus.

Flexibility and discretion are essential. The incumbent will work within NHS software workflows, ensuring timely, accurate processing and adherence to regulations.