Chinese English Customer Service Agent

Info Resume Edge; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A dynamic company in customer service is seeking a bilingual Customer Service Agent fluent in Mandarin Chinese and English. In this role, you'll handle customer communications across phone, email, and chat, ensuring a smooth experience for international customers. You should possess excellent communication skills and a passion for assisting others. The position requires prior experience in customer service and the ability to problem-solve effectively while collaborating with internal teams.

Qualifications

• Proficiency in Mandarin Chinese and English (spoken and written) is mandatory.
• Previous experience in customer service support or call center is preferred.
• Ability to work in a fast-paced multicultural environment.

Responsibilities

• Handle inbound and outbound customer communications via phone, email and chat in both Chinese and English.
• Provide accurate, timely and professional responses to customer inquiries.
• Collaborate with internal teams to improve customer satisfaction.

Skills

Proficient in Mandarin Chinese

Proficient in English

Strong problem-solving skills

Excellent communication skills

Education

Bachelor's degree in Communications, Business or related field

Tools

CRM systems

Shopify

Zendesk

Salesforce

Job description

We are seeking a bilingual (Mandarin Chinese and English) Customer Service Agent to join our team and deliver outstanding support to our international customers. The ideal candidate will have excellent communication skills in both languages and a passion for helping people. You will be responsible for handling customer inquiries resolving complaints and ensuring a smooth customer experience through phone, email and chat support.

Key Responsibilities

• Handle inbound and outbound customer communications via phone, email and chat in both Chinese and English.

• Provide accurate, timely and professional responses to customer inquiries.

• Resolve product or service problems by clarifying issues, determining the cause and providing effective solutions.

• Maintain detailed records of customer interactions and transactions.

• Escalate complex or unresolved issues to the appropriate departments.

• Collaborate with internal teams (sales, logistics, technical support) to improve customer satisfaction.

• Translate documents or customer inquiries from Chinese to English and vice versa when necessary.

Requirements

• Proficiency in Mandarin Chinese and English (spoken and written) is mandatory.

• Previous experience in customer service support or call center is preferred.

• Strong problem‑solving and communication skills.

• Ability to work in a fast‑paced multicultural environment.

• Good computer literacy; experience with CRM systems is a plus.

• Flexible with work hours, including weekends or shifts (if applicable).

Preferred Qualifications

• Bachelor's degree in Communications, Business or related field.

• Knowledge of industry‑specific platforms (e.g., Shopify, Zendesk, Salesforce).

• Experience serving international customers.