Chief Operational Risk, Controls & Quality

Intelligent Solutions HR Consultancy; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading insurance organization is seeking a Head of Operational Risk, Controls & Quality to enhance governance, manage risks, and ensure regulatory compliance across multiple business lines. The role requires 8–12 years of experience in operational risk management, strong leadership skills, and a solid understanding of UAE insurance regulations. Responsibilities include leading risk assessments, overseeing the complaints management framework, and embedding control environments. This senior position is crucial for supporting business expansion and operational discipline.

Qualifications

• 8–12 years of experience in operational risk, internal controls, quality assurance, or compliance within insurance or financial services.
• Strong experience across multiple insurance lines of business.
• In-depth knowledge of UAE insurance regulations, control frameworks, and governance standards.

Responsibilities

• Lead enterprise-wide Non-Financial Risk Assessments across all lines of business.
• Monitor operational and regulatory controls ensuring timely remediation of gaps.
• Oversee complaints management framework across customer segments.

Skills

Leadership

Stakeholder management

Analytical ability

Regulatory compliance

Risk management

Education

Bachelor’s degree in business administration, Risk Management, Compliance

Job description

A leading insurance organization is seeking a Head of Operational Risk, Controls & Quality to enhance governance, manage risks, and ensure regulatory compliance across multiple business lines. The role requires 8–12 years of experience in operational risk management, strong leadership skills, and a solid understanding of UAE insurance regulations. Responsibilities include leading risk assessments, overseeing the complaints management framework, and embedding control environments. This senior position is crucial for supporting business expansion and operational discipline.