Chief Operating Officer

Nord Line Holding; Sharjah Emirate; On-site; AED 900,000 - 1,500,000; Full time

Job summary

Nord Line Holding, UAE-based F&B holding group, seeks a performance-driven COO to bridge strategy and daily operations across multiple brands. You will own day-to-day results, standardize operations, and ensure premium quality in every location.

The role requires 15 years of upper-management experience in multi-brand F&B or hospitality, a business or hospitality degree (MBA), and fluency in Arabic and English.

Qualifications

• 15 years of upper-management experience in multi-brand, multi-location F&B or hospitality operations across the UAE.
• Bachelor's degree in Business or Hospitality Management (MBA) required.
• Exceptional analytical, problem-solving, and process-improvement skills are essential.
• Native fluency in Arabic and excellent command of English.

Responsibilities

• Oversee and optimize daily operations across all brands and locations, developing and enforcing standardized SOPs, policies, and quality controls.
• Monitor and drive core KPIs such as revenue, food and labor costs, customer satisfaction, and quality metrics.
• Lead cross-functional coordination between HR, Finance, Marketing, and brand managers; drive cost optimization without compromising quality.
• Manage expansion projects including rollout of new branches; conduct regular site visits and operational reviews.

Skills

Operational leadership

KPI management

Cost optimization

Cross-functional coordination

Arabic & English proficiency

Education

Bachelor's degree in Business or Hospitality Management

MBA

Job description

We are a dynamic, privately-owned UAE-based F&B Holding Group managing multiple distinct restaurant brands. We are looking for an execution-focused Chief Operating Officer (COO) to bridge strategy and daily operations.

Reporting to the Group CEO, the COO will take full ownership of the day-to-day operational performance across all subsidiaries, ensuring that every brand operates efficiently, consistently, and in strict alignment with our group's premium standards.

Key Outcomes & Responsibilities

The COO will oversee and optimize daily operations across all F&B brands and locations, developing, implementing, and enforcing standardized operational policies, SOPs, and quality controls across all subsidiaries. The role requires monitoring and driving core KPIs for each brand — including revenue, food cost, labor cost, customer satisfaction, and quality metrics — while leading cross-functional coordination between HR, Finance, Marketing, and individual brand managers. The COO will drive aggressive operational efficiency and cost optimization initiatives without compromising quality, manage complex expansion projects including the successful rollout of new branch openings, and conduct regular, rigorous site visits and operational reviews across all locations.

Must-Have Qualifications

The successful candidate will have a 15 years of upper-management experience in multi-brand, multi-location F&B or hospitality operations across the UAE, holding a Bachelor's degree in Business or Hospitality Management (MBA). Exceptional analytical, problem-solving, and process-improvement skills are essential, along with native fluency in Arabic and an excellent command of English.