Chief of Staff - IBG.IBG - Head.International Banking Group

Mashreq Bank; United Arab Emirates; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading financial institution seeks a Chief of Staff to enhance governance and manage international branches. The ideal candidate will possess 15-20 years of banking experience, including 5 years at a senior management level. Responsibilities include optimizing operational frameworks and leading a team within the organization. This full-time position is located in the United Arab Emirates, requiring strong leadership, communication, and strategic planning skills.

Qualifications

• 15-20 years of banking experience, with at least 5 years at senior executive level.
• Experience in international banking required.
• Proven ability to engage with high-level stakeholders and manage cross-functional teams.

Responsibilities

• Optimize the operating model focusing on governance framework.
• Lead the Chief of Staff office team across IBG.
• Manage all international branches reporting to the GH.

Skills

Leadership and People Management

Strong verbal and written communication

Analytical Skills

Project Management

Problem Solving and Critical Thinking

Cultural Sensitivity and Adaptability

Job description

Chief of Staff - IBG.IBG - Head.International Banking Group

United Arab Emirates (Fulltime office (FTO))

Job Description

JOB PURPOSE

The Chief of Staff is accountable for optimizing the operating model primarily focusing on 1 st line of defense and the effectiveness of the overall governance framework across all lines.

To this end, the Chief of Staff role, in conjunction with the GH, is concerned with the effective management of all international branches that rolls up to the GH acting as an independent and trusted advisor to senior management across multiple domains including:

• Governance
• Internal controls
• Strategy and business risk
• International expansion
• Cost management
• Marketing initiatives

In this role, the Chief of Staff is expected to lead and manage the Chief of Staff office team as well as the Internal Control Unit team across IBG

KNOWLEDGE, SKILLS AND EXPERIENCE

Knowledge

Banking and Financial Services: Strong understanding of global banking operations, financial products, compliance, risk management, and regulatory frameworks across multiple jurisdictions

International Markets: Knowledge of the intricacies of international markets, foreign exchange, capital markets, and geopolitical factors affecting banking

Corporate Strategy: Experience in crafting and executing strategic plans, setting long‑term goals, and ensuring alignment with the bank’s mission and objectives

Regulatory Compliance: Familiarity with global regulations such as Basel III, anti‑money laundering laws, and other country‑specific regulations

Operational Excellence: Knowledge of business process optimization, cost management, and service delivery in a complex organizational setting

Required Skills

Leadership and People Management: Ability to manage and influence teams, without authority, and foster collaboration across departments and regions

Communication Skills: Strong verbal and written communication, with an ability to convey complex issues clearly to stakeholders at all levels

Analytical Skills: Proficiency in analyzing data, identifying trends, and making data‑driven decisions

Project Management: Ability to oversee multiple initiatives and ensure that projects are delivered on time, within scope, and on budget

Problem Solving and Critical Thinking: Adept at identifying challenges, assessing potential solutions, and implementing effective strategies in a fast‑paced environment

Cultural Sensitivity and Adaptability: Working across cultures requires diplomacy, cultural awareness, and the flexibility to adapt management styles to different environments

Experience

15‑20 Years of Banking Experience, with at least 5 years working at senior executive level and at least 5 years with exposure in International banking

Banking or Financial Services Leadership: Experience in a management role within a financial institution, ideally in an international or multi‑regional capacity

Strategy formulation and execution

Stakeholder Management: Proven ability to engage with high‑level internal and external stakeholders, including leadership, consultants, and regulatory authorities

Cross‑Functional Experience: Experience in closely working with different bank functions and ensuring cohesive alignment with the bank’s overall strategy

Change Management: Expertise in driving/supporting transformation initiatives such as digital innovation, process enhancements and regulatory shifts

International Exposure: A background of working in or managing teams across multiple countries or regions, understanding diverse markets and regulations

Soft Skills

The ability to understand and manage emotions, build strong relationships, and navigate complex interpersonal dynamics

Adaptability and resilience in a fast‑paced, high‑pressure environment and in the face of challenges

Discretion and integrity in handling sensitive information

Job Info

• Job Identification 4370
• Job Category MashreqBank
• Posting Date 01/12/2026, 05:10 AM
• Apply Before 01/19/2026, 12:00 AM
• Job Schedule Full time
• Locations United Arab Emirates (Fulltime office (FTO))