Chief of Staff

Caliberly; Dubai; On-site; AED 440,000 - 551,000; Full time

Job summary

A leading outsourcing firm in Dubai is seeking a Chief of Staff to support major business decisions and lead strategic initiatives. The role requires 8-12 years of experience in strategy or operations management, strong project management skills, and excellent communication abilities. The ideal candidate will collaborate across departments to drive growth and operational excellence in a fast-paced environment.

Benefits

Competitive compensation

Senior-level exposure

Opportunity for professional growth

Qualifications

• 8-12 years of experience in strategy, operations management, or business leadership roles.
• Proven experience managing cross-functional initiatives.
• High proficiency in data analysis and performance monitoring.

Responsibilities

• Develop and oversee the execution of strategic initiatives.
• Serve as a central coordination point among departments.
• Lead high-impact projects and ensure quality delivery.

Skills

Strategic thinking

Project management

Cross-functional collaboration

Communication skills

Analytical thinking

Education

Bachelor's degree in Business Administration or Management

MBA preferred

Job description

Chief of Staff

About the Role

You will act as a strategic right‑hand to senior leadership, helping steer the company's operations, strategic initiatives, and cross‑functional alignment. As Chief of Staff, you will support major business decisions, lead critical projects, and ensure alignment across departments to accelerate growth and operational excellence. This role combines strategic oversight, hands‑on execution, and leadership coordination within a fast‑paced outsourcing environment.

Key Responsibilities

Strategic Execution & Planning

• Develop and oversee the execution of strategic initiatives in alignment with company goals and market strategy.
• Translate executive vision into actionable plans, with clear milestones and deliverables.
• Monitor progress of strategic projects, remove roadblocks, and ensure timely delivery.

Cross‑Functional Coordination & Collaboration

• Serve as a central point of coordination among departments (Sales, Operations, HR, Finance, Delivery) to ensure alignment and smooth execution of initiatives.
• Facilitate interdepartmental communication, collaboration, and transparency.
• Drive collaboration between senior leadership and department heads to synchronize business priorities, resource allocation, and execution timelines.

Project Management & Operational Oversight

• Lead high‑impact projects (e.g., process improvements, business transformation, operational scaling).
• Define project scope, timelines, and key deliverables; track progress and ensure quality.
• Implement process‑standardization, performance monitoring, and efficiency improvements across teams.

Performance Monitoring & Reporting

• Establish key performance indicators (KPIs) for strategic initiatives and monitor performance across business units.
• Prepare regular reports and dashboards for senior leadership and board‑level stakeholders.
• Analyze performance data to generate insights and recommend corrective actions or strategic shifts.

Executive Support & Decision Facilitation

• Provide strategic support to executives by preparing briefs, presentations, business reviews, and decision paperwork.
• Conduct research, market analysis, and competitive intelligence to inform decision‑making.
• Act as a sounding board and operational leader to facilitate executive decisions and follow‑through.

Change Management & Organizational Development

• Drive organizational change initiatives, culture‑building projects, and internal communications.
• Support talent management, succession planning, and leadership development processes.
• Ensure smooth implementation of organizational changes, new policies, or structural adjustments.

Risk Management & Compliance Coordination

• Identify operational risks associated with scaling, service delivery, and market expansion.
• Work with compliance, legal, and operations teams to ensure adherence to regulatory and contractual obligations.
• Develop contingency plans and ensure operational resilience.

Stakeholder & Client Liaison (Internal & External)

• Represent senior leadership in internal meetings, external stakeholder engagements, and cross‑functional forums.
• Collaborate with clients or partners when necessary to support strategic initiatives or high‑value engagements.
• Serve as the link between leadership and operational teams to ensure clarity and follow‑through.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Management, or a related field (MBA preferred).
• Minimum 8‑12 years of professional experience in strategy, operations management, or business leadership roles preferably in BPO, outsourcing, IT services, or service delivery environments.
• Proven experience managing cross‑functional initiatives and delivering business results.
• Strong business acumen, analytical thinking, and strategic mindset.
• Excellent communication, presentation, and stakeholder‑management skills.
• Demonstrated ability to lead projects, manage multiple priorities, and navigate complex organizational dynamics.
• High proficiency in data analysis, performance monitoring, and strategic reporting.
• Strong interpersonal skills, discretion, and ability to liaise with senior executives and teams.
• Adaptable, resilient, and comfortable working in a fast‑paced, changing environment.

Key Competencies & Behaviours

• Strategic thinking and long‑term vision
• Excellent project management and execution capability
• Cross‑functional leadership and collaboration skills
• Strong decision‑making and problem‑solving under uncertainty
• High organizational skills and results‑oriented mindset
• Excellent communication, influencing, and stakeholder‑management skills
• Integrity, discretion, and professionalism
• Adaptable, resilient, and growth‑oriented mindset
• Ability to lead change and drive organizational development

What We Offer

• Senior‑level exposure and influence on company strategy and direction
• Competitive compensation and incentives aligned with performance
• Opportunity to work across departments and shape the future of the business
• Fast‑paced, dynamic, and growth‑oriented work environment
• Leadership role with significant responsibility and visibility
• Opportunity for professional growth, ownership, and impact in a growing organization

Apply now!