CE - Managed Print Services - Client Service Co-ordinator

CanonEurope; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading technology company in Dubai is seeking a candidate for a position that supports day-to-day client communication and job tracking. Responsibilities include administering MPS contracts, preparing reports, and ensuring service delivery aligned with SLAs. Ideal candidates should have a background in the print industry, strong organizational skills, and proficiency in Microsoft Office and CRM software. This is an excellent opportunity for those looking to thrive in a client-facing role.

Benefits

Professional development opportunities

Inclusive work culture

Commitment to sustainability

Qualifications

• Bachelor's degree preferred or equivalent work experience in a client-facing or production coordination role.
• 2 years in the print industry preferably in customer service account coordination or production.
• Strong knowledge of print production processes, terminology, and timelines.

Responsibilities

• Support day-to-day client communication and job tracking.
• Administer and maintain records of MPS contracts and machines.
• Prepare review decks for MPS accounts covering various operational metrics.

Skills

Organizational skills

Time-management skills

Proficient in Microsoft Office

Communication skills

Attention to detail

Education

Bachelor's degree or equivalent work experience

Tools

Power BI

CRM software

Job description

• This position supports day-to-day client communication job tracking and coordination between sales contracts management and finance to ensure high-quality service delivery and client satisfaction required of the MPS team
• To undertake all operational and administrative duties required to organize and carry out the responsibilities required of the MPS team. These duties include but are not limited to:
• Administer and record-keeping all aspects of MPS contracts and machines in field for quick efficient and accurate data.
• Initiate the MPS pricing and Finance costing sheet

What we give

With Canon youll get the support and encouragement you need to grow from people who share your ambition. Well invest in your professional development to help you learn and progress in your role with us. Youll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.
Canon also has a strong commitment to sustainability encompassed by our Kyosei philosophy of living and working together for the common good focused on reducing our environmental impact and creating opportunities to make positive social contribution.

• Preparation of review decks for all MPS accounts for all three Ops (700 accounts across DORGS)with the required time scale covering volume utilization service calls SLA KPIs machine utilization etc.)
• MPS Ad-hoc Reporting Internal & external To deliver accurate and timely reports facilitating the sales team or the client required to manage their accounts and work on contracts renewals
• Liaise with internal departments (e.g. billing operations IT) to facilitate client requests and troubleshoot issues.
• Identify gaps in our processes that benefit the organization and improve client experience
• Support Sales team with all data reports and analysis required to manage their accounts and work on contracts renewals.
• Ensure services are delivered in line with the contract terms that SLAs deliverables are met.

What we ask

• Education: Bachelors degree preferred or equivalent work experience in a client-facing or production coordination role.
• Experience: 2 years in the print industry preferably in customer service account coordination or production.
• Strong knowledge of print production processes terminology and timelines.
• Excellent organizational multitasking and time-management skills.
• Proficient in Microsoft Office and familiar with Power BI and CRM software
• Strong verbal and written communication skills.
• Attention to detail and a proactive service-oriented mindset.

You will need

• Strong commercial orientation with broad business understanding & skills equipped with a sharp intellect to focus on key issues with an attention to detail & accuracy of information
• Flexible to new situations & challenge
• Able to work on own initiative and in a team environment
• Ability to meet deadlines and prioritize workload effectively
• Flexibility to adapt to the changing demands of the role
• A high level of accuracy to provide relevant/timely information to staff.
• The ability to get good results whilst working under pressure.

Canon is an equal opportunity employer. Canon recruits employs trains compensates and promotes regardless of race religion national origin sex disability age veteran status or other protected status as required by law.