Catering & Events Manager

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel in Ras al-Khaimah is seeking a Catering & Events Manager to oversee sales efforts and ensure exceptional customer service. Responsibilities include managing event production, maintaining client communication, and optimizing resources to meet sales goals. The ideal candidate will hold a bachelor's degree in sales, possess outstanding communication skills, and have a strong commercial orientation. This role is crucial for ensuring successful events and maximizing revenue.

Qualifications

• Bachelor's degree in sales required.
• Effective verbal and written communication skills essential.
• Computer literacy is a must.

Responsibilities

• Oversee daily sales efforts of the Catering and Events department.
• Monitor event production to achieve planned goals.
• Maintain communication with accounts and prospects.
• Handle group and banquet leads effectively.
• Maximize contributions from available public space.

Skills

Outstanding communication skills

Sales proficiency

Team Building

Customer Focus

Adaptability

Education

Bachelor's degree in sales

Job description

Job Description

We are currently seeking for passionate and dynamic Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Catering & Events Manager you are responsible to oversee day to day sales efforts of Catering and Events department with specific responsibilities for directing sales, training and maintaining systems in view of achieving the departmental and hotel targets, whereby your role will include key responsibilities such as‑

• Monitor Event production and adjust activities, to achieve planned goals
• Plan, establish goals, and administer Events Office function to deliver qualified leads
• Develop active communication and close rapport with Rotana Sales Offices and other sources of sales / Events information & support
• Maintain timely and responsive communication with all accounts and prospects
• Handle all incoming group & banquet leads generated, jointly with the concerned sales division including all communication, negotiation and contracting required
• Assess group business to maximize contribution from available public space, generating room revenues whilst achieving banqueting budgets
• Yield all leads prior to the offer letter being sent out, in terms of, venue assigned or rates offered - especially in an area set up
• Ensure that Sales and Catering PMS is well managed, maintained and updated as per company policy & standards
• Ensure all Group’s & Events are handled as per the policy and company standards
• Determine the discount rates & percentages, along with the Rev Res Managers and communicate negotiation currencies with all sales divisions

Skills

Education, Qualifications & Experiences

You should be holding a bachelor degree in sales and be computer literate with effective and outstanding communication skills, both verbal and written.

Knowledge & Competencies

The ideal candidate will be dynamic and a ‘finisher’ with an eye for detail and the ability to drive through solutions. You are having a strong commercial orientation with broad business understanding and skills, equipped with a sharp intellect in order to focus on key issues with an attention to details and accuracy of information while possessing following additional competencies

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations