Case Management Specialist

Allianz Popular SL.; Abu Dhabi; On-site; AED 300,000 - 420,000; Full time

Job summary

Allianz Partners in Abu Dhabi is seeking a Case Management Utilization Review Specialist to manage high-cost cases, ensure timelines and compliance, and report to the Assistant Manager.

You will develop and implement case management protocols, identify cost drivers, coordinate with providers and payers, audit savings reports, and drive monthly savings targets while upholding data governance and ethical AI standards.

Qualifications

• Bachelor's of Medicine (MBBS) with valid licensure.
• 5+ years medical practical experience, insurance/TPA experience a plus.
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint) and internet research.
• Legally permitted to work in the UAE and physically fit for duties.

Responsibilities

• Develop and implement case management protocols and train the team.
• Identify clinical cost drivers to plan Field Control Officers or File Reviews.
• Manage high-risk and long-stay cases.
• Audit and sign off the monthly case management savings report.
• Coordinate with Providers & vendors to get cost-effective outcomes.
• Ensure timely closure of disputed cases with insurance payers.

Skills

MS Office

Education

MBBS

Job description

Case Management Utilization Review Specialist manages high-cost cases ensuring departmental goals are met, timelines are adhered to, and all compliance measures are taken care of. This report directly reports to Assistant Manager - Case Managent Utilisation Review.

What you do

• Liaise with the Case Management team to develop and implement case management protocols, as well as provide training for the team.
• Identifying and reporting clinical cost drivers to plan Field Control Officers or File Reviews.
• Managing high risk and long stay cases.
• Evaluating Provider & Clinician Abuse to red flag the team . Create a framework for cost controls.
• Coordinating with BD Team & Payers to manage the expectations from Case Management perspective
• Auditing & Signing off the monthly case Management Savings report & sharing with the Assistant Manger.
• Manage Jumbo discounts above 250k AED claim value
• Coordinate with Providers & vendors to get the best cost effective outcome for elective cases
• Ensuring timely closure of disputed cases & cases pending with insurance Payers.
• Achieve a monthly savings target of AED 1M in line with the criteria or methodology defined by the Line Manager and Head of Department.
• Work closely with the Audit and Fraud Waste team to flag providers and clinicians with activities of misrepresentation or malpractice.
• Ensure timely reviews & deicision making of High costs cases above AED 75,000.
• Assessing cases with multiple admissions and readmission to gauge the provider practice as well as investigate the medical negligence if any.

AI Readiness

Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What you bring

• Bachelor's of Medicine (MBBS);
• 5+ years medical practical experience (reputable insurance provider, broker or a TPA experience a plus).
• Knowledge of overall insurance industry practices is a plus.
• Legally permitted to work in the country of operations.
• Physically fit to carry out duties.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.

How we hire

Agency Statement Allianz Partners does not accept unsolicited CV's or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.

What we offer

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.

At Allianz Partners, Artificial Intelligence (AI) is transforming service delivery and innovation. By leveraging Business Intelligence and Data Analytics, we enhance strategic decision-making and customer experiences. Our commitment to Ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while Emerging Technologies and Generative AI drive industry leadership and new opportunities. With robust Information Security Management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board.

Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz's company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.