Captain - Club Lounge

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain is seeking a dedicated Food & Beverage Server to provide exceptional service in the restaurant. The role involves ensuring guest satisfaction, handling cash, and maintaining high service standards in a fast-paced environment. Ideal candidates will have a strong F&B knowledge and at least 2-3 years of relevant experience.

Qualifications

• Good reading, writing and oral proficiency in English.
• Well presented and professionally groomed at all times.
• Able to handle cash effectively.

Responsibilities

• Provide prompt and courteous F&B service to guests.
• Utilize the POS system to ring up sales.
• Maintain cleanliness in the restaurant throughout service.

Skills

Good communication skills

Customer contact skills

Problem resolution skills

Strong F&B product knowledge

Attention to detail

Interpersonal skills

Education

Secondary education

Job description

The Position

Being in charge of his/her own section & to provide prompt and courteous F&B service to the Restaurant guests

KEY ROLES & RESPONSIBILITIES

• Must know all menu items their garnishes contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Utilize the POS system to ring up sales print checks
• Carry trays bus and reset tables with linen china glass and silver
• Ascertain guests satisfaction and handle solvable problem which may arise informing a manager of the problem and how it was resolved
• Follow cash and credit card procedures according to the guidelines of the accounting department
• Maintain a clean neat and orderly restaurant throughout service
• Polish silver refill salt pepper and sugar creamers etc
• Ensure that work station is stocked with appropriate condiments at all times
• Report any guest comments regarding food and beverage to manager
• Conscientious handling and maintenance of operating equipment
• Learn and adhere to safety sanitation and hygiene policies
• Maintain good working relationships with colleagues and all other departments
• Maintain complete knowledge of all F&B services outlets and hotel services/features
• Lead opening/closing side duties as assigned and set all tables according to standards
• Report to manager any kinds of deviation from set standard and procedures
• Ensure that all service and storage areas are kept safe and clean
• Help minimize waste neglect breakages and mishandling of supplies and equipment
• Carry out light cleaning and maintenance of the outlet
• Assist other Food & Beverage Outlets in their operations during peak hours if needed
• Follow hotel code of ethics at all times.
• Assist outlet supervisor in team training when required.

Qualifications :

PERSONAL ATTRIBUTES

• Good reading writing and oral proficiency in the English language
• Must be well presented and professionally groomed at all times
• Able to account and handle cash effectively and efficiently
• Good communication and customer contact skills; good problem resolution skills
• Strong F&B product knowledge
• Team player with strong interpersonal skills and attention to detail

QUALIFICATIONS

• Secondary education

EXPERIENCE

• Minimum 2 3 year food and beverage serving experience
• Minimum 1 year Captain/Team-leader

Remote Work :

No

Employment Type :

Full-time