Capacity Planning Leader, AMET Delivery Service Partner, Strategy and Performance Team

Q-Express Documents Transport - G25; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading logistics company in the United Arab Emirates is looking for an experienced individual to lead capacity planning and analysis. The role focuses on driving operational efficiency and data analysis, requiring 5+ years of program management experience. The ideal candidate will possess a Bachelor's degree and proficiency in Excel. The position offers opportunities for continuous improvement and collaboration across teams.

Qualifications

• 5+ years of program or project management experience.
• Knowledge of Excel at an intermediate level.
• Experience converting insights into strategy.

Responsibilities

• Lead DSP capacity planning and analysis.
• Create and maintain dashboards for key metrics.
• Drive continuous improvement initiatives.

Skills

Program management

Data analysis

Operational efficiency

Stakeholder communication

Process improvements

Education

Bachelor’s degree

Master’s degree or MBA in relevant field

Tools

Excel

QuickSight

Job description

Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? Have you wondered where it came from and how much it cost Amazon to deliver it to you? If so, the Amazon Logistics, Last Mile team is for you. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology, program management and engineering expertise. We aim to leverage the newest technologies, optimization techniques and data analysis, to innovate at a rapid pace setting up a last mile delivery network of the future. We manage the delivery of tens of millions of products every week to Amazon’s customers, achieving on-time delivery in a cost-effective manner.

Key responsibilities

• Lead DSP capacity planning and analysis to ensure operational readiness
• Analyze and manage complex data to identify business trends and improvement opportunities
• Create and maintain dashboards for tracking key performance metrics
• Drive end-to-end capacity-building initiatives aligned with business goals
• Develop and implement programs to increase operational efficiency
• Partner with cross-functional teams to execute operational improvements
• Present actionable insights and recommendations to stakeholders
• Deep dive into processes to identify and solve operational challenges
• Monitor and evaluate program effectiveness using data-driven metrics
• Drive continuous improvement initiatives and ensure effective implementation
• Transform raw data into clear business insights for decision-making
• Understand interdependencies of business problems and influence team priorities and strategy through data-driven contributions

About the team

You’ll own long‑mid‑term planning horizon, working directly with network owners, field teams and demand capacity planning to understand capacity constraints and build strategic roadmaps that unlock network capacity in short term and supporting long term plans. Your focus will be collaborating with delivery channels to analyze regional defects to our yearly plan, creating plans to understand capacity trends and path forward, and identifying opportunities to improve operational capacity through current and alternative channels to meet are forecast target. Using analytical tools such as Excel and QuickSight dashboards, you’ll review plans and drive insights, transforming complex data into readable and actionable formats for leadership decision‑making in areas they might not have expert knowledge and to persuade stakeholders. You’ll lead key projects aligned with yearly and quarterly goals, developing new processes and managing stakeholder relationships across the network to ensure successful implementation. While primarily office‑based, the role includes minimal travel throughout the year to visit sites and gain deeper understanding of capacity challenges our team can support to address.

Qualifications

• Bachelor’s degree
• 5+ years of program or project management experience
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership
• Experience using data and metrics to determine and drive improvements
• Experience converting insights into strategy and communicating complex ideas clearly and logically in written communication
• Master’s degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field
• 4+ years of driving process improvements experience

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