Capacity Planning Leader

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading logistics provider in Dubai is seeking an experienced professional to manage capacity planning and drive operational improvements. This role involves using data analysis to enhance efficiency, creating performance dashboards, and collaborating with cross-functional teams to ensure effective execution of strategies. The ideal candidate will have a Bachelor's degree and extensive experience in program management, with a focus on transforming insights into actionable strategies, all while maintaining a customer-centric approach.

Qualifications

• 5 years of program or project management experience required.
• Experience using data and metrics to determine improvements.
• Experience converting insights into strategies.

Responsibilities

• Lead DSP capacity planning and analysis.
• Create and maintain dashboards for tracking performance metrics.
• Present actionable insights and recommendations to stakeholders.

Skills

Program management

Data analysis

Excel

Education

Bachelor’s degree

Master’s degree or MBA in a related field

Tools

Excel

QuickSight

Job description

Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? Have you wondered where it came from and how much it cost Amazon to deliver it to you? If so the Amazon Logistics Last Mile team is for you. Our mission is to build the most efficient and optimal transportation solution on the planet using our technology, program management and engineering expertise. We aim to leverage the newest technologies, optimization techniques and data analysis to innovate at a rapid pace setting up a last mile delivery network of the future. We manage the delivery of tens of millions of products every week to Amazon’s customers achieving on‑time delivery in a cost‑effective manner.

Key job responsibilities

• Lead DSP capacity planning and analysis to ensure operational readiness
• Analyze and manage complex data to identify business trends and improvement opportunities
• Create and maintain dashboards for tracking key performance metrics
• Drive end‑to‑end capacity‑building initiatives aligned with business goals
• Develop and implement programs to increase operational efficiency
• Partner with cross‑functional teams to execute operational improvements
• Present actionable insights and recommendations to stakeholders
• Deep dive into processes to identify and solve operational challenges
• Monitor and evaluate program effectiveness using data‑driven metrics
• Drive continuous improvement initiatives and ensure effective implementation
• Transform raw data into clear business insights for decision‑making
• Understanding the interdependencies of the business problems you help solve (e.g. aligned workflows, customer requirements, process limitations, legal or compliance requirements, program support, etc.) and influencing team priorities and business strategy through data‑driven contributions.

This role calls for an individual who can own all aspects of how network capacity impacts customer experience, shipper experience, and operator experience; manage performance and measure, determine, and drive any initiatives necessary to improve it. It requires an individual to showcase judgment and decision‑making skills to balance customer experience with financial impact.

About the team

You’ll own long‑mid‑term planning horizon working directly with Network owners, field teams, and demand capacity planning to understand capacity constraints and build strategic roadmaps that unlock network capacity in short term and support long term plans. Your focus will be collaborating with delivery channels to analyze regional defects, create yearly plans, understand capacity trends and path forward, and identify opportunities to improve operational capacity through current and alternative channels to meet forecast targets. Using analytical tools such as Excel and QuickSight dashboards you’ll review plans and drive insights, transforming complex data into readable and actionable formats for leadership decision‑making in areas they might not have expert knowledge and to persuade stakeholders. You’ll lead key projects aligned with yearly and quarterly goals, develop new processes, and manage stakeholder relationships across the network to ensure successful implementation. While primarily office‑based the role includes minimal travel throughout the year to visit sites and gain a deeper understanding of capacity challenges the team can support to address.

Qualifications

• Bachelor’s degree
• 5 years of program or project management experience
• Knowledge of Excel at an intermediate level (e.g. pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience owning program strategy end‑to‑end delivery and communicating results to senior leadership
• Experience using data and metrics to determine and drive improvements
• Experience converting insights into strategy and communicating complex ideas clearly and logically in written communication
• Master’s degree or MBA in supply chain, business engineering, finance or related technical or quantitative field
• 4 years of driving process improvements experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.