Call Center Supervisor

Perfect Doctors Clinic; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare facility in Dubai is seeking a skilled Call Center Supervisor to oversee daily operations and manage customer service representatives. The ideal candidate will have strong supervisory and analytical skills, exceptional communication abilities, and experience in call center operations. Fluency in English and Arabic is essential. This role focuses on maintaining high patient satisfaction and performance metrics while delivering exceptional customer experiences.

Qualifications

• Proficiency in call center operations and software is preferred.
• Prior experience in the healthcare or aesthetic industry is an advantage.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Oversee daily operations of the call center.
• Manage and coordinate a team of customer service representatives.
• Monitor performance metrics and ensure high-quality service delivery.
• Maintain patient satisfaction and prepare performance reports.
• Address escalated patient concerns.

Skills

Supervisory Skills

Analytical Skills

Communication skills

Problem-solving abilities

Team Management

Call center operations

Fluency in English

Fluency in Arabic

Job description

Role Description

This is a full-time on-site role for a Call Center Supervisor, based in Dubai. The Call Center Supervisor will oversee daily operations of the call center, manage and coordinate a team of customer service representatives, monitor performance metrics, and ensure high-quality service delivery. Responsibilities also include maintaining patient satisfaction, preparing performance reports, and addressing escalated patient concerns. The goal is to ensure the team achieves efficiency and delivers exceptional customer experiences.

Qualifications

• Strong Supervisory Skills and Team Management experience
• Strong Analytical Skills and the ability to evaluate and improve operational processes and metrics
• Exceptional Communication skills, both verbal and written, to guide team members and interact with customers
• Problem-solving abilities and experience in a leadership role
• Proficiency in call center operations and software is preferred
• Prior experience in the healthcare or aesthetic industry is an advantage
• Ability to work efficiently in a fast-paced environment
• Fluency in English and Arabic is a must