Call center operator

Jing Hau; Ajman; On-site; AED 60,000 - 120,000; Full time

Job summary

A call center company in Ajman is seeking a dedicated Call Center Operator who will be responsible for answering calls and addressing customer inquiries. Candidates must be Pakistani nationals residing in the UAE, with preferred experience in customer service. This role offers the opportunity to contribute to a dynamic team providing exceptional customer service.

Qualifications

• Must be a Pakistani national currently residing in UAE.
• Previous experience in a call center or customer service role is preferred.
• Basic knowledge of English is an advantage.

Responsibilities

• Answer incoming calls from customers and provide accurate information regarding products or services.
• Address customer inquiries and concerns in a timely manner.
• Escalate complex issues to the appropriate department or supervisor.

Skills

Excellent communication skills in Urdu or Hindi

Strong problem-solving skills

Ability to work under pressure

Job description

Call center operator vacancy in Ajman UAE

Call Center Operator (Pakistani Nationals Only)

We are seeking a dedicated and customer-oriented Call Center Operator to join our team in Ajman, UAE. As a Call Center Operator, you will be responsible for answering incoming calls from customers, addressing their inquiries and concerns, and providing excellent customer service.

Responsibilities

• Answer incoming calls from customers and provide accurate information regarding products or services
• Address customer inquiries and concerns in a timely manner
• Escalate complex issues to the appropriate department or supervisor
• Maintain a high level of professionalism and customer service at all times
• Follow call center scripts and procedures accurately
• Input and update customer information in the database
• Meet performance targets set by the company

Requirements

• Must be a Pakistani national currently residing in UAE
• Previous experience in a call center or customer service role is preferred
• Excellent communication skills in Urdu or Hindi
• Basic knowledge of English is an advantage
• Ability to work under pressure and handle multiple tasks simultaneously
• Strong problem-solving skills
• Must be able to work flexible hours, including weekends and holidays

Join our dynamic team today as a Call Center Operator and help us provide exceptional services to our customers.