Call center Executive

Meraki Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading educational institution in the United Arab Emirates is seeking enthusiastic individuals for a customer service role in their call center. The position involves handling inbound and outbound calls, assisting families with queries about school admissions, and ensuring parent satisfaction. Candidates must have a Bachelor's degree and strong English communication skills. Previous experience in customer service or a call center is advantageous. This role offers flexible shift work.

Qualifications

• Bachelor's degree is required.
• Prior customer service or call center experience is a plus but not mandatory.
• Excellent English communication skills are necessary.

Responsibilities

• Answer inbound calls from families promptly and professionally.
• Make outbound calls towards new leads and follow-ups.
• Handle parent inquiries and complaints with empathy.
• Provide detailed information about the school and its activities.
• Record and update interaction details in the CRM.
• Achieve call handling and performance targets.

Skills

Customer service orientation

Excellent English communication

Active listening

Problem-solving abilities

Ability to handle pressure

Education

Bachelor’s degree

Tools

CRM tools

MS Office

Job description

Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team.
The role involves handling inbound and/or outbound calls, assisting families interested in admissions at our school, with their queries, resolving issues, and ensuring parent satisfaction while following company policies and procedures.
Key Responsibilities: Answer inbound calls from families promptly and professionally.
Make outbound calls towards new leads, follow-ups to existing parents, collecting feedback from existing parents.
Handle parent inquiries, complaints, and requests with accuracy and empathy.
Provide detailed information about the school, its processes & upcoming events/ activities.
Record & update details of all interactions in the CRM.
Escalate complex issues to senior team members & refer cases to specific teams depending on case history.
Achieve daily/weekly/monthly call handling and performance targets.
Maintain a positive, professional, and courteous tone during all customer interactions.
Follow call scripts, quality standards, and compliance guidelines.
Bachelor’s degree is a must.
Prior customer service or call center experience is an advantage but not mandatory.
Excellent English communication Skills.
Active listening and problem-solving abilities.
Ability to remain calm under pressure and handle difficult parents.
Basic computer knowledge and familiarity with MS Office/CRM tools.
Flexible working in shifts for an international location.