Call Center Agent – Sponsored Visa

Tafaseel Group Holding; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service company in Dubai is seeking a motivated Call Center Agent. The role requires managing inbound and outbound calls, and addressing customer inquiries with professionalism. Candidates should have at least 3 years of customer service experience and excellent communication skills in English; fluency in Arabic is necessary. This position demands problem-solving abilities, and proficiency in MS Office and CRM systems.

Qualifications

• Minimum of 3 years in a customer service or call center role.
• Excellent communication skills in English; Arabic speaker required.
• Ability to handle pressure and manage multiple tasks efficiently.

Responsibilities

• Handle inbound and outbound customer calls efficiently.
• Provide accurate information to clients based on services and regulations.
• Address customer inquiries with empathy and professionalism.

Skills

Customer service

Communication skills in English

Arabic speaking

Problem-solving

Interpersonal skills

MS Office proficiency

CRM systems knowledge

Job description

Job Summary:

We are seeking a highly motivated and customer-oriented Call Center Agent. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner.

Key Responsibilities:

• Handle inbound and outbound customer calls efficiently and professionally.
• Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations.
• Address customer inquiries, concerns, and complaints with empathy and professionalism.
• Escalate unresolved issues to the appropriate departments in a timely manner.
• Maintain detailed records of customer interactions, transactions, feedback, and complaints.
• Meet performance metrics including call quality, response time, and customer satisfaction.
• Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients.
• Collaborate with internal teams to resolve customer issues and improve service delivery.
  
  
  

Requirements:

• Proven experience working in roles such as customer service, administrative support, or licensing support.
• Minimum of 3 years in a customer service or call center role.
• Excellent communication skills in English; Arabic speaker is required (additional languages are a plus).
• Strong problem-solving and interpersonal skills.
• Ability to work under pressure and manage multiple tasks efficiently.
• Proficient in MS Office and CRM systems.
• Flexible to work shifts, including weekends if required.