Butler - Guest Relations - Jumeirah Marsa Al Arab

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality venue in the UAE is looking for a Butler to join its Guest Relations department. The ideal candidate will ensure guests have an exceptional experience by handling their needs, from escorting them to their rooms to processing orders accurately. With a focus on customer satisfaction and attention to detail, this role offers an attractive tax-free salary, generous benefits, and the opportunity to work for a prestigious brand in the hospitality industry.

Benefits

Attractive tax-free salary

Generous food and beverage benefits

Reduced hotel rates

Excellent health care package

Life insurance

Responsibilities

• Greet and escort guests to their room, handle guests’ luggage and handle special requests.
• Anticipate customer needs, including those with special requirements.
• Take and process guest orders accurately and maintain menu knowledge.
• Carry out guest registration and cashiering tasks per service standards.
• Recognize customer dissatisfaction and resolve issues promptly.
• Maintain the cleanliness of the Butler Pantry and ensure supplies are stocked.

Skills

Problem solving

Team work

Creative

Project Management Skills

Detail orientated

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

About The Hotel

Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82‑berth superyacht marina, a state‑of‑the‑art spa and fitness centre and a wide range of curated dining experiences. With its avant‑garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave‑shaped Jumeirah Beach Hotel and the iconic sail‑inspired Jumeirah Burj Al Arab.

About The Job

An exciting opportunity has arisen for a Butler to join our Guest Relations department in Jumeirah Marsa Al Arab Hotel.

The Main Duties And Responsibilities Of This Role Include:

• Greet and Escort guests to their room, handle guests’ luggage and other baggage, ensure cleanliness of rooms and suites, handle guest enquiries and special request deliveries, recommend and arrange amenities for the guests, run errands as necessary
• Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information
• Take and process orders accurately and maintain good knowledge of menu items, food & beverage services to answer guests inquires thoroughly
• Carries out guest registration, cashiering and other administrative tasks as per service standards and directions, maintaining seamless interaction with guests to facilitate guest recognition
• Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and complaint procedures. Inform the manager’s as necessary
• Maintain operation and cleanliness of the Butler Pantry & the Reception Desk. Ensure each area is correctly stocked on their respective floor and operational according to set service standards.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Problem solving
• Team work
• Creative
• Project Management Skills
• Detail orientated

About The Benefits

We offer an attractive tax‑free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.