Butler - Guest Arrival Expert

Autograph Collection; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A collection of independent hotels is seeking Guest Arrival Experts to enhance guest experiences upon arrival and departure. Responsibilities include providing a wide range of services, addressing guest requests, and ensuring a safe workplace. Candidates should have a high school diploma or equivalent, with no prior experience required. Join a global team dedicated to delivering memorable experiences and becoming part of a unique hospitality portfolio.

Qualifications

• High school diploma or G.E.D. equivalent is required.
• No related work experience needed.
• No supervisory experience required.
• Licenses or certifications are not needed.

Responsibilities

• Deliver services guiding guests through arrival and departure.
• Process operational needs and address guest requests.
• Perform physical tasks involving lifting and moving objects.

Job description

Position Summary

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.

Responsibilities

• Take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences.
• Process operational needs, address guest requests, complete reports, and share highlights of the local area.
• Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance (as required).
• Ensure a safe workplace and uphold company policies, procedures, quality standards, and professional appearance.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: None.
• Supervisory Experience: None.
• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.