Business Transformation Manager

Brainlake Advertising LLC

Abu Dhabi

On-site

AED 240,000 - 360,000

Full time

5 days ago

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Job summary

Brainlake Advertising LLC is seeking an experienced Business Transformation Manager in the UAE to lead discovery, analyze current operations, and design improved processes and ways of working. You will work directly with clients and senior stakeholders to uncover challenges, facilitate workshops, and define practical future‑state solutions.

This client‑facing role requires independent leadership of transformation engagements from discovery through implementation handover, with strong skills in

Qualifications

5+ years of experience in Business Transformation or related fields.
Experience leading transformation engagements from discovery through implementation.
Strong workshop facilitation and senior stakeholder management.
Ability to map as-is and to-be processes and identify root causes.
Translate business needs into clear requirements and acceptance criteria.

Responsibilities

Plan and lead discovery and transformation workshops with leaders and stakeholders.
Analyze how the business operates across people, processes, systems, data, and touchpoints.
Map current-state processes and workflows with handoffs, rules, and dependencies.
Identify root causes and prioritize opportunities to improve efficiency and customer experience.
Design future-state processes, workflows, and operating models.
Define changes to roles, processes, and systems to enable the future state.
Develop clear requirements, user stories, and measurable acceptance criteria.
Define benefits, KPIs, and success criteria for transformation.
Collaborate with product, design, UX, data, and engineering to assess feasibility.

Skills

Stakeholder management

Workshop facilitation

Business analysis

Process mapping

Root cause analysis

Requirements gathering

Change management

Client delivery

Tools

BPMN

Miro

FigJam

Visio

Lucidchart

Job description

Sep 23, 2026

We’re looking for an experienced, hands‑on Business Transformation Manager to lead discovery, analyze how businesses operate today, and design better processes, services, and ways of working.

You’ll work directly with clients and senior stakeholders to uncover business challenges, facilitate discovery workshops, analyze current operations, identify improvement opportunities, and define practical future‑state solutions.

Your role doesn’t stop at recommendations. You’ll translate transformation opportunities into clear requirements, improved processes, measurable outcomes, and implementation‑ready documentation that product, design, and technology teams can execute.

This is a client‑facing consulting role for someone who can independently lead conversations, challenge assumptions, bring structure to complex problems, and drive work from discovery and analysis through future‑state definition and implementation handover.

What You'll Do

Plan and facilitate discovery and transformation workshops with business leaders, process owners, operational teams, and technical stakeholders
Conduct stakeholder interviews and analyze how the business actually operates across people, processes, systems, data, and customer touchpoints
Map current-state (as‑is) processes and workflows, including handoffs, business rules, approvals, exceptions, dependencies, and pain points
Validate business problems and identify underlying root causes using stakeholder inputs, operational evidence, and available performance data
Identify and prioritize opportunities to improve efficiency, customer experience, service quality, and operational performance
Design future‑state (to‑be) processes, workflows, service journeys, and operating approaches
Define how roles, responsibilities, processes, systems, and touchpoints need to change to enable the future state
Translate transformation opportunities into clear business requirements, functional requirements, user stories, and measurable acceptance criteria
Define expected business benefits, KPIs, performance measures, and success criteria
Work closely with product, service design, UX, technology, data, and engineering specialists to assess feasibility, constraints, integrations, and implementation dependencies
Develop clear process maps, transformation recommendations, requirements, roadmaps, and solution documentation
Lead stakeholder reviews, challenge conflicting or unclear requirements, and drive alignment and decisions
Maintain traceability between the original business problem, identified opportunities, proposed solutions, requirements, and expected outcomes
Manage assumptions, open questions, dependencies, decisions, and actions through to resolution
Support the transition from strategy into execution, ensuring delivery teams receive a clear and practical implementation handover
5+ years of experience in Business Transformation, Management Consulting, Digital Transformation, Business Analysis, Service Design, or a related discipline
Proven experience independently leading transformation engagements from discovery and analysis through future‑state definition and implementation handover
Strong workshop facilitation, interviewing, and senior stakeholder management skills
Strong experience analyzing and redesigning business processes, workflows, and operating models
Ability to understand complex business operations and turn ambiguity into clear, structured solutions
Experience mapping current‑state and future‑state processes
Strong ability to identify root causes rather than simply documenting stakeholder requests
Experience identifying and prioritizing transformation opportunities based on business value, customer impact, feasibility, and effort
Ability to translate business needs into clear requirements and implementation‑ready documentation
Experience defining KPIs, expected benefits, and measurable outcomes
Good understanding of customer journeys and service design principles
Sufficient technical understanding to work confidently with specialists across systems, data, APIs, integrations, automation, and digital platforms
Ability to challenge assumptions and conflicting requirements constructively
Excellent written communication, presentation, storytelling, and visual documentation skills
Strong organizational skills with the ability to independently drive work and outstanding decisions through to completion
Experience working within consulting or professional services is highly preferred
Experience across digital transformation, enterprise systems, workflow automation, or AI‑enabled transformation is an advantage
Experience with customer journey mapping, service blueprinting, or user research is an advantage
Familiarity with BPMN and tools such as Miro, FigJam, Visio, Lucidchart, or similar
Up‑to‑date knowledge of AI‑powered research, analysis, process mapping, documentation, and productivity tools, with the ability to use them to accelerate transformation work
Comfortable working in complex client environments and on‑site when required

Brainlake Advertising LLC

We’re a bunch of brains who dream up and deliver brilliant digital products that people can’t help falling in love with.

Brainlake is a boutique digital agency based in Dubai, specializing in creating user‑centric products and experiences that simplify and enhance everyday life.

Design

Company size 11–50 employees

Company type Self-owned Founded 2019

Total funding 0

Momentum

Team growth

Momentum

Team growth

20% in 12 mo

12 employees on LinkedIn

Employee experience

What it’s like inside