Business Support Assistant (Information Management) SC4

World Food Programme; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global humanitarian organization in Dubai is seeking a Business Support Assistant (Information Management) to assist with data consolidation, reporting, and knowledge management. The successful candidate will have a secondary education and at least 4 years of experience in administrative or communications support. This role offers a competitive salary along with benefits including medical insurance. Interested candidates are encouraged to apply.

Benefits

Medical insurance

Attractive compensation package

Professional development opportunities

Qualifications

• At least 4 years of progressively responsible support experience in information management, communications or administrative functions.
• Experience with data handling, reporting tools or knowledge management platforms is an advantage.
• Previous experience and knowledge of Supply Chain and Delivery operations is desirable.

Responsibilities

• Assist in consolidating data and information inputs from UNHRD Network.
• Contribute to the preparation of internal and external reporting products.
• Maintain and regularly update information and collaboration platforms.

Skills

Organizational skills

Communication skills (written and verbal)

Attention to detail

Education

Completion of secondary school, additional coursework in relevant fields is an asset

Tools

MS Office (Excel, Word, PowerPoint)

SharePoint

Job description

DEADLINE FOR APPLICATIONS

19 November 2025-23:59-GMT04:00 Gulf Standard Time (Dubai)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change.

At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFP values (Integrity, Collaboration, Commitment, Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.

WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

Background and purpose of the assignment

Considering the growth of WFP's portfolio of supply chain interagency services to the humanitarian community and against a backdrop of unprecedented humanitarian emergencies UNHRD is looking to develop a stronger knowledge base and reporting unit in support of advocacy efforts and evidence-based decision-making. The incumbent will provide information management and communications support to the UNHRD Network by assisting with data collection, reporting, knowledge management and outreach activities. The role contributes to operational efficiency and effective communication with internal and external stakeholders.

Title

Business Support Assistant (Information Management)

Level

SC-4

Salary

Starting from AED 16,707.47 per month (inclusive of pension) plus medical insurance and other entitlements.

Duty station

Dubai, UAE

Duration of Employment

12 months with possibility of extension.

This position is open for UAE nationals and/or those holding a valid UAE residency visa.

Key Responsibilities

• Assist in consolidating data and information inputs from UNHRD Network for divisional and corporate reporting, donor reporting or other external exercises.
• Assist in consolidating inputs from UNHRD Network for Key Performance Indicators (KPIs) quarterly reporting updates.
• Contribute to the preparation of internal and external reporting products (e.g., Year in Review hub factsheets, operational updates).
• Support the development of new IM products and the improvement of existing ones to enhance communications and information sharing coordination.
• Support knowledge management by maintaining and regularly updating information and collaboration platforms and repository (Teams, SharePoint site, document libraries, UNHRD Manual).
• Support the drafting and formatting of knowledge products (SOPs, FAQs, manuals) and ensure records are well organized and accessible.
• Support the operational and outreach activities by maintaining partners and network contact information up to date.
• Contribute inputs to newsletters, presentations and other outreach tools to strengthen visibility and partner engagement.
• Provide logistical and note-taking support during internal meetings, workshops and consultations.
• Perform other related duties as required in support of UNHRD operations.

Qualifications & Experience

• Education: Completion of secondary school. Additional coursework in communications, administration, information management or journalism, business management, public policy, social sciences or relevant field is an asset.
• Additional training in information management, communications or related fields is desirable.
• Experience: At least 4 years of progressively responsible support experience in information management, communications or administrative functions. Experience with data handling, reporting tools or knowledge management platforms is an advantage. Previous experience and knowledge of Supply Chain and Delivery operations is desirable.
• Technical Skills:
  • Proficiency in MS Office (Excel, Word, PowerPoint).
  • Familiarity with SharePoint intranet platforms or other collaborative information systems.
  • Strong attention to detail in drafting, formatting and data entry.
• Competencies:
  • Strong organizational skills and ability to manage multiple tasks.
  • Good communication skills both written and verbal.
  • Ability to work collaboratively in a multicultural environment and with external partners.
• Core values:
  • A genuine interest in the humanitarian sector and in WFP's mission; full alignment with humanitarian principles; service-minded; partnership and accountability strongly valued.
• Languages:
  • Fluency in English and working knowledge of a second UN language is an advantage.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides the common standards of behavior that guide how we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:

NO FEE DISCLAIMER

The United Nations does not charge any application processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee please disregard it. Furthermore please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
• Once your profile is completed please apply and submit your application.
• Please make sure you upload your professional CV in the English language.
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter.
• Additional documents such as passport, recommendation letters, academic certificates etc. may potentially be requested at a future time.
• Please contact us at in case you face any challenges with submitting your application.
• Only shortlisted candidates will be notified.

All employment decisions are made on the basis of organizational needs, job requirements, merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.