Business Process Specialist – Human Resources

Dicetek LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading business process consulting firm in Dubai is seeking an experienced BPS – HR to support the Business Excellence function by documenting and optimizing HR processes. The ideal candidate will possess strong BPM capabilities and a minimum of 5 years’ experience. Responsibilities include designing To-Be processes, facilitating workshops, and analyzing HR KPIs. This role requires expertise in SAP tools and stakeholder management. Competitive salary and growth opportunities are provided.

Qualifications

• Experience as a BPM Specialist / Business Analyst / Process Consultant.
• Hands-on experience in HR process mapping and SOP development.
• Certifications in BPM, BPMN, Process Mining, or Six Sigma are an advantage.

Responsibilities

• Conduct workshops and interviews with HR stakeholders.
• Design and document To-Be HR processes and workflows.
• Develop and standardize HR SOPs within the BPM governance framework.
• Analyze HR process KPIs and maintain documentation.
• Prepare progress reports and trackers for leadership.

Skills

BPM & BPR capabilities (BPMN preferred)

Stakeholder management

Process mapping

SOP development

Lean Six Sigma Green Belt

Education

Bachelor’s degree in Business Administration or related field

Tools

SAP Signavio

SAP Success Factors

Job description

Experience: 5+ Years

We are looking for an experienced BPS – HR to support the Business Excellence function by documenting, standardizing, and optimizing HR business processes. This role will work closely with HR and cross-functional stakeholders to drive process excellence, re-engineering, and operational efficiency across the HR value chain.

Key Responsibilities

• Conduct workshops and interviews with HR stakeholders to capture As-Is and To-Be processes
• Design and document To-Be HR processes and workflows
• Develop and standardize HR SOPs within the BPM governance framework
• Facilitate reviews, feedback consolidation, and process sign-offs
• Identify improvement opportunities and support BPM & BPR initiatives
• Analyze HR process KPIs (cycle time, efficiency, cost, quality)
• Maintain process documentation and SOPs in the BPM repository
• Prepare progress reports and trackers for leadership

HR Process Coverage

• Recruitment & Onboarding
• Learning & Development
• Performance Management
• Payroll & Compensation
• Leave & Employee Lifecycle Management

Required Skills & Experience

• Strong BPM & BPR capabilities (BPMN preferred)
• Minimum 5 years’ experience as a BPM Specialist / Business Analyst / Process Consultant
• Hands‑on experience in HR process mapping and SOP development
• Experience with SAP Signavio (preferred)
• ▪️Experience with SAP Success Factors (preferred)
• ▪️Experience in GCC Real Estate or large enterprise environments (preferred)
• ▪️Lean SixSigma Green Belt or higher
• ▪️Strong stakeholder management and facilitation skills

Qualifications

• ▪️Bachelor’s degree in Business Administration, Information Systems, Industrial Engineering, or related field
• ▪️Certifications in BPM, BPMN, Process Mining, or Six Sigma are an advantage