Business Planning Analyst

IIBA (International Institute of Business Analysis); Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company in global connectivity solutions is seeking a Demand Planning Analyst to enhance business performance through insightful analysis and collaboration. This role will involve forecasting revenue and working alongside various teams to improve order fulfilment and customer satisfaction, requiring strong analytical and communication skills.

Qualifications

• Minimum of 5 years’ experience in analytics.
• Strong background in Business Operations.
• Technical knowledge of telecom systems preferred.

Responsibilities

• Plan and forecast service delivery revenue monthly and quarterly.
• Collaborate with internal teams to resolve order fulfilment issues.
• Oversee resource planning and productivity tracking.

Skills

Analytics

Communication

Data Analysis

Customer Satisfaction

Education

Degree in Business, Economics or Mathematics

Tools

Excel

Salesforce

Job description

We are the Intelligent Internet Platform. We connect People, Places and Things anywhere, managing Internet Performance better than anyone else, while providing One Global Experience, giving Visibility, Control and Security through expereoOne.

Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN / SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance.

As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping our customers and partners depends solely on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment.

About the role

The Demand Planning Analyst will play the leading role in providing business reporting and analysis to the Operations Management Team. A key requirement of the role will be to provide insights on how to improve business activities based on performance analysis and forecasts.

Responsibilities

• Plan and forecast service delivery revenue on a monthly and quarterly basis, with regular tracking updates.
• Collaborate with internal teams (Customer Success Managers, Project Managers) to resolve order fulfilment issues and manage aged orders through analysis and target setting.
• Oversee resource planning, productivity tracking, and documentation best practices.
• Communicate effectively via reports and presentations, providing business intelligence to operations leadership.
• Liaise with finance, sales, and other stakeholders to gather business requirements and contribute to customer segmentation strategies.
• Support improvements in customer satisfaction (CSAT, NPS) through data analysis, reporting, and communication best practices.

Requirements

• Degree in Business, Economics or Mathematics preferred
• Minimum of 5 years’ experience – with strong background in analytics.
• Previous involvement in Business Operations.
• Extensive knowledge of systems including Excel & Salesforce.
• Technical knowledge preferred in telecom like WAN, LAN.

Beyond the Job

We’re proud of our focus on Environment, Social and Governance as well as the passion we display for the communities where we live and work.

EEO (Equal Employments Opportunities) Statement :

Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition.