Business Development Manager EMA - Aftermarket (m / f / t)

Flowserve; Dubai; Hybrid; AED 367,000 - 478,000; Full time

Job summary

A global leader in valve services is seeking a Business Development Manager for their Aftermarket division to drive growth across Europe, Middle East, and Africa. The successful candidate will develop and execute strategies for aftermarket services, foster relationships with end users, and collaborate with sales teams to maximize opportunities. Ideal applicants will have a degree in Engineering and at least 7 years of experience in industrial sales or business development. Significant travel (~50%) across EMA is required.

Qualifications

• Minimum 7 years of experience in industrial sales or business development.
• Proven track record of building customer relationships and driving revenue growth.
• Experience with service agreements or reliability-based service portfolios.

Responsibilities

• Develop and execute the aftermarket growth strategy across EMA.
• Drive new business development with end users and channel partners.
• Build long-term customer relationships focused on value and reliability.

Skills

Strong knowledge of valves

Excellent communication skills

Customer-centric thinking

Negotiation skills

Team collaboration

Education

Bachelor’s degree in Engineering or Business

Job description

Business Development Manager (m / f / t) EMA (Aftermarket), Flowserve Valve Division

The Business Development Manager (m / f / t) EMA for Aftermarket drives regional growth for Flowserve’s valve service business across Europe, Middle East, and Africa. This role collaborates closely with regional End User Sales, QRCs, and Service leadership to accelerate aftermarket initiatives including spare parts, repairs, field service, service contracts, and long-term customer value programs. Frequent regional travel is required.

Your tasks

• Develop and execute the aftermarket growth strategy across EMA, aligned with Flowserve’s service portfolio (repairs, spare parts, LTSA, digital services, reliability programs).
• Drive new business development with end users, channel partners, and industrial accounts.
• Promote service programs such as Asset Care, Performance Partner, and reliability-based service concepts.
• Collaborate with regional sales teams to pursue cross-BU opportunities.
• Conduct market assessments, competitor analysis, installed base mapping, and growth segmentation.
• Build long-term customer relationships focused on value, lifecycle performance, and reliability.
• Support QRCs by driving funnel creation, supporting quotations, and coordinating regional service campaigns.
• Lead service contract development, pricing logic, positioning, and customer negotiation.
• Develop business cases, financial models, and ROI analyses for service opportunities.
• Present service capabilities and offerings at customer workshops, audits, and industry events.
• Coordinate with Operations, Finance, Product Management, and Supply Chain to ensure commercial readiness.
• Develop commercial proposals and multi-year partnership agreements.

Track KPIs: revenue growth, margin, contract penetration, and customer retention.

Your profile

• Bachelor’s degree in Engineering, Business, or related field.
• Minimum 7 years of experience in industrial sales, aftermarket service, or business development.
• Strong knowledge of valves, flow control systems, and industrial service environments.
• Experience with service agreements, LTSA models, or reliability-based service portfolios.
• Proven track record of building customer relationships and driving revenue growth.
• Ability to build business cases, financial plans, and market analysis.
• Excellent communication, presentation, and negotiation skills.
• Readiness to travel frequently across EMA (~50%)
• Experience with Flowserve or other industrial OEMs.
• Knowledge of digital service models (predictive analytics, remote diagnostics).
• Experience collaborating with regional sales, QRC workshops, and field service teams.
• Multi-lingual communication - English required, German is an asset.
• Customer-centric thinking and relationship-building ability.
• Strategic commercial mindset with strong analytical skills.
• Team collaboration and cross-functional influence.
• Results-driven, disciplined execution.
• Strong cultural awareness across EMA.