Business Development Executive-Auto Repair Workshop

Careers International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive services provider in Dubai is seeking a proactive Client Acquisition and Relationship Manager. This role involves identifying new clients and managing existing relationships to ensure repeat business. The ideal candidate will have a bachelor’s degree, 1-2 years of relevant experience in the auto repair or service industry, and strong communication skills. A valid UAE driving license is preferred. The position offers a dynamic work environment with opportunities for growth.

Qualifications

• Strong communication, negotiation and presentation skills.
• Good understanding of automotive services and workshop operations.
• Ability to manage key accounts and build professional relationships.

Responsibilities

• Identify and onboard new clients and insurance partners.
• Promote workshop services and achieve sales targets.
• Conduct market research to identify business opportunities.
• Ensure customer satisfaction and handle grievances.
• Prepare business performance reports and track client interactions.

Skills

Communication skills

Negotiation skills

Presentation skills

Organizational skills

MS Office proficiency

Time-management skills

Relationship building

Education

Bachelor's degree in Business, Marketing, Automobile Engineering or related field

Job description

1. Client Acquisition & Relationship Management

• Identify approach and onboard new fleet clients corporate accounts insurance partners and walk-in customers.
• Maintain strong relationships with existing clients to ensure repeat business.
• Conduct regular follow-ups with potential leads and convert them into active customers.
• Schedule client meetings garage tours and service presentations.

2. Sales & Revenue Generation

• Promote workshop services including mechanical repairs electrical repairs diagnostics AC servicing body shop works periodic maintenance and detailing.
• Achieve monthly sales targets and KPIs.
• Develop proposals quotations and service packages tailored to client requirements.
• Upsell and cross-sell workshop services.

3. Market Research & Strategy

• Study the local automotive market to identify business opportunities.
• Monitor competitor pricing offers and service trends.
• Suggest promotional activities loyalty programs and seasonal offers to increase revenue.

4. Customer Experience Support

• Coordinate between customers and service advisors to ensure smooth service flow.
• Follow up on customer satisfaction and collect feedback for improvement.
• Assist in handling customer grievances and ensure timely resolution.

5. Reporting & Documentation

• Maintain a database of leads visits conversions and client interactions.
• Prepare weekly and monthly business performance reports.
• Track invoices payments and contract renewals for corporate clients.

Requirements

Skills & Competencies

• Strong communication negotiation and presentation skills.
• Good understanding of automotive services repairs and workshop operations (preferred).
• Ability to build professional relationships and manage key accounts.
• Goal-oriented with a proactive and self-motivated approach.
• Strong organizational and time-management skills.
• Proficiency in MS Office (Excel Word PowerPoint).
• Valid UAE driving license (preferred).

Qualifications

• Bachelors degree in Business Marketing Automobile Engineering or related field.
• 12 years of sales/business development experience preferably in the auto repair automotive or service industry.
• UAE experience is a strong advantage.
• Immediate joiners preferred.