Business Analyst Siebel CRM

Virtusa; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology solutions provider in Dubai is seeking an experienced Business Analyst to document and analyze business processes and requirements. The ideal candidate will collaborate with users and technical teams, conducting testing and providing ongoing support. Proven experience in Siebel CRM and strong analytical skills are essential. This role offers opportunities to work with marketing and development teams to leverage CRM strategies and enhance user experience.

Qualifications

• Proven experience in functional design and business change.
• Strong background in business analysis and/or system analysis.
• Prior experience in Siebel CRM projects preferred.

Responsibilities

• Document and analyze user business processes and requirements.
• Conduct testing of new or modified systems.
• Serve as communication link between user and technical group.

Skills

Business Analyst

Siebel CRM

Agile

Job description

Business Analyst (Siebel CRM)

Role: Business Analyst

Skill: Business Analyst, Siebel CRM, Agile

Description:

Experience

• Document and analyze user business processes and requirements
• Conduct testing of new or modified systems
• Serve as communications link between user and technical group
• Provide ongoing user support including troubleshooting and resolution of system issues
• Collaborate with marketing team to develop CRM strategies based on enrollment funnel and customer lifecycle including leveraging CRM data to create appropriate segments for targeting and analysis
• Assisting users with setup of campaigns/events
• Monitoring quality of data and processes Creating reports and queries
• Adding/Removing users, training new users and maintaining user documentation
• Assisting GT Team with management of system configuration, roll‑out of upgrades, and implementation of new features and functionality
• Experience in Agile projects (Scrum, Kanban)

Qualifications for CRM business analyst

• Proven experience in functional design, business change, Operating model design and process design
• Understanding of the software development life cycle principles, background in software development
• Strong background in business analysis and/or system analysis
• Experienced in UAT and bug fix
• Prior experience in Siebel CRM projects is highly preferred
• Background in insurance industry is a definite advantage

Primary Location: Dubai, Dubai, United Arab Emirates

Job Type: Experienced

Primary Skills: BA-Foundational Years of Experience 7 Travel No