Business Analyst - Business & IT Interface

BLUE OCEAN CORPORATION; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the UAE is seeking a skilled Business Analyst to bridge the gap between business stakeholders and technical teams. The ideal candidate will have 3 to 6 years of experience and be proficient with Zoho applications. Responsibilities include requirement gathering, solution design support, and stakeholder communication. Candidates should have a Bachelor’s degree in Information Technology and an MBA in Business Analytics is preferred. Skills in documentation and problem-solving are vital for success in this role.

Qualifications

• 3 to 6 years of proven experience as a Business Analyst.
• Hands-on experience with Zoho Platform customizations/configurations.
• Knowledge of SDLC, Agile and Waterfall methodologies.

Responsibilities

• Conduct requirement gathering workshops with business users.
• Work with developers to create Functional Specifications Documents.
• Define and document test scenarios for User Acceptance Testing.

Skills

Analytical skills

Problem-solving skills

Documentation

Interpersonal skills

Proactive mindset

Education

Bachelor’s degree in Information Technology

MBA in Business Analytics

Tools

Zoho CRM

Zoho Creator

Confluence

MS Word

Lucidchart

Job description

Overview

We are seeking a highly analytical and detail-oriented Business Analyst to serve as the vital link between business stakeholders and technical teams. The ideal candidate will play a critical role in eliciting analyzing and documenting business requirements and ensuring their accurate translation into functional and technical specifications. This role is instrumental in supporting the customization and optimization of business systems including Zoho applications, Learning Management Systems (LMS), and Accounting platforms.

Responsibilities

• Requirement Gathering & Analysis
  • Conduct in-depth requirement gathering workshops with business users across functions.
  • Translate business needs into comprehensive Business Requirement Documents (BRDs).
  • Validate requirements for clarity, completeness, consistency, and feasibility.
• Solution Design Support
  • Work closely with the Technical Lead, Developers, and Solution Architect to co-create Functional Specifications Documents (FSDs) and Technical Specification Documents (TSDs).
  • Ensure alignment between business expectations and technical design.
  • Identify gaps, edge cases, and missing scenarios not foreseen by users.
• Testing & Validation
  • Define and document test scenarios, test cases, and acceptance criteria for both Functional Testing and User Acceptance Testing (UAT).
  • Participate in system validation to ensure all business requirements have been translated correctly into system features.
  • Coordinate UAT sessions, document feedback, and assist in issue resolution.
• Stakeholder Communication
  • Act as the liaison between end users and the development team ensuring continuous alignment and clarity.
  • Facilitate stakeholder reviews and ensure sign-off at each critical stage.
• Continuous Improvement
  • Evaluate and suggest process enhancements based on usage data and feedback.
  • Stay abreast of Zoho capabilities, LMS trends, and emerging best practices.

Qualifications & Experience

• Required Competencies
  • Strong analytical and problem-solving skills with meticulous attention to detail.
  • Ability to convert vague user input into structured, testable requirements.
  • Excellent documentation and technical writing capabilities.
  • Strong interpersonal and communication skills to interact with cross-functional teams.
  • Proactive mindset with a strong sense of ownership and accountability.
  • Ability to think both functionally and technically.
• Technical Skills & Tools
  • Proficiency in requirement documentation tools (e.g. Confluence, MS Word, Lucidchart).
  • Working knowledge of Zoho Creator, Zoho CRM, Zoho Books or other Zoho Suite products.
  • Experience or familiarity with Deluge scripting or other Zoho programming languages is a significant advantage.
  • Familiarity with JavaScript and one other programming language (Python, Java, C, etc.) is required.
  • Exposure to Learning Management Systems (e.g. Moodle, TalentLMS) and Accounting Software.
  • Understanding of SDLC, Agile and Waterfall methodologies.
• Educational Qualifications
  • Bachelor’s degree in Information Technology, Computer Science, Business Administration or related field.
  • MBA in Business Analytics, Information Systems, Program Management, or Data Analytics is required.
• Experience Required
  • 3 to 6 years of proven experience as a Business Analyst, ideally in mid-sized to enterprise-grade transformation projects.
  • Hands-on experience with Zoho Platform customizations/configurations.
  • Prior involvement in system implementation lifecycle including business requirements definition, solution design, testing, and deployment.
  • Experience interfacing between business stakeholders and technical teams.
• Preferred Certifications (optional but advantageous)
  • Zoho Creator/CRM Certified Developer or Administrator
  • Certified Business Analysis Professional (CBAP) or PMI-PBA
  • Agile/Scrum certifications