Business Analyst - Application Delivery & Go-Live Readiness

Stryker Corporation; Dubai; Hybrid; Confidential; Full time

Job summary

A technology services provider in Dubai is seeking a Business Analyst to support hospitality technology projects. You will collaborate with Project Managers and vendors, focusing on documentation and ensuring go-live readiness. Ideal candidates will have at least 3 years of experience, strong stakeholder engagement skills, and expertise in project lifecycles. This is a contract role with potential for extension, requiring onsite work in Ras Al Khaimah at least 3 days a week.

Qualifications

• Minimum 3 years' experience in a Business Analyst or Application Support role.
• Experience supporting system implementations, upgrades, or integrations.

Responsibilities

• Partner with Project Managers for project delivery and go-live readiness.
• Document business, functional, and non-functional requirements.
• Facilitate workshops to validate requirements.

Skills

Business analysis

Documentation skills

Stakeholder engagement

Project lifecycles understanding

Attention to detail

Education

Bachelor's degree in Information Systems, Business or related discipline

Tools

Microsoft Word

Microsoft Excel

Project management tools

Job description

Company Overview

Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure, and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations, empowering them to thrive in today's digital landscape. Arctiq builds on decades of industry expertise and a customer‑centric ethos to deliver exceptional value to clients across diverse industries.

Position Overview

We are looking for a Business Analyst / Application Support for our client. This role supports the successful delivery of hospitality technology projects, with a strong focus on documentation, coordination, and go‑live readiness. Working closely with Project Managers, vendors, and operational teams, this role ensures requirements are clearly defined, solutions are fit for purpose, and all prerequisites are in place for a smooth transition to live operations. This is a 6‑month contract opportunity (with potential extension).

Responsibilities

• Partner closely with Project Managers to support end‑to‑end project delivery, with a strong focus on go‑live readiness and transition to operations
• Gather, analyse, and document business, functional, and non‑functional requirements for system and technology initiatives
• Develop clear, high‑quality project documentation, including:
  • Business and functional requirements
  • Process maps and workflows
  • System configuration and solution design documentation
  • Operational, training, and support handover materials
• Act as a central coordination point to ensure all documentation, approvals, dependencies, and prerequisites are completed ahead of go‑live
• Support project planning by identifying dependencies, risks, assumptions, and business or operational impacts related to system changes
• Facilitate workshops and stakeholder sessions to validate requirements, confirm scope, and assess readiness
• Support testing activities, including system testing and user acceptance testing (UAT), ensuring outcomes are documented, issues are tracked, and sign‑offs are obtained
• Coordinate go‑live and cutover activities, including release planning, deployment documentation, and stakeholder communications
• Ensure solutions align with agreed design standards, security requirements, compliance obligations, and operational support models
• Support vendor engagement by clarifying requirements, reviewing deliverables, and validating outputs against agreed scope and quality standards

Skills and Qualifications

• • Proven experience in a Business Analyst role supporting project or application delivery
  • Strong documentation skills, with demonstrated ability to produce clear, structured, and auditable project artefacts
  • Experience supporting system implementations, upgrades, or integrations through to successful go‑live
  • Solid understanding of project lifecycles, change management, and transition to operational support
  • Excellent stakeholder engagement, communication, and workshop facilitation skills
  • Highly organised, with strong attention to detail and the ability to manage multiple concurrent initiatives
• Comfortable working in fast‑paced, delivery‑focused environments
• Proficiency in Microsoft Word, Excel, and Outlook; experience with project management or documentation tools is highly regarded
• Minimum 3 years' experience in a Business Analyst or Application Support role, preferably within the hospitality industry
• Bachelor's degree in Information Systems, Business, or a related discipline (preferred)
• Experience working on IT, digital, or infrastructure programs (highly regarded)
• Valid driver's licence
• Must be willing to work onsite in Ras Al Khaimah at minimum 3 days per week

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.