Brand & Guest Experience Specialist

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company in Dubai seeks a candidate for a guest service role. This position focuses on promoting the brand image while maximizing guest loyalty and revenue through upselling services and responding to inquiries. Ideal candidates will have a high school diploma, strong service skills, and a commitment to maintaining professional standards. The role requires compliance with company policies and a dedication to customer service, ensuring every guest has a positive experience.

Qualifications

• Promote brand awareness and maximize revenue while ensuring guest loyalty.
• Handle inquiries from guests regarding property services and offerings.
• Maintain a clean and professional appearance in accordance with company standards.

Responsibilities

• Upsell products and enhance the guest experience by providing information about services.
• Respond to guest inquiries and relay messages accurately.
• Comply with company policies and maintain confidentiality.

Education

High school diploma or GED equivalent

Job description

A leading global hospitality company in Dubai seeks a candidate for a guest service role. This position focuses on promoting the brand image while maximizing guest loyalty and revenue through upselling services and responding to inquiries. Ideal candidates will have a high school diploma, strong service skills, and a commitment to maintaining professional standards. The role requires compliance with company policies and a dedication to customer service, ensuring every guest has a positive experience.