Branch Relationship Officer - Banking Customer Care & Sales

ADIB Group; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading financial institution is looking for a Relationship Officer to manage customer inquiries regarding deposit accounts and ensure high-quality service delivery. The ideal candidate will have at least 2 years of experience in customer relations within the banking sector and possess a thorough knowledge of UAE banking regulations. This role also involves compliance with policies and enhancing customer satisfaction. Candidates must be UAE Nationals. The position is on-site in Dubai.

Qualifications

• Minimum 2 years experience in Customer Relations or similar roles in banking.

Responsibilities

• Handle inquiries related to deposit accounts for home finance customers.
• Responsible for closing Home Finance customer complaints.
• Ensure TAT is adhered to and exceed customer expectations.
• Co-ordinate and liaise with other departments professionally.
• Cross sells ADIB products to HF customers.

Skills

Customer service skills

Sales skills

Training skills

Computer skills

Knowledge of UAE banking regulations

Job description

A leading financial institution is looking for a Relationship Officer to manage customer inquiries regarding deposit accounts and ensure high-quality service delivery. The ideal candidate will have at least 2 years of experience in customer relations within the banking sector and possess a thorough knowledge of UAE banking regulations. This role also involves compliance with policies and enhancing customer satisfaction. Candidates must be UAE Nationals. The position is on-site in Dubai.