Branch Operations & Service Lead

Abu Dhabi Islamic Bank; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution in the Dubai Region is seeking an Operations & Service Officer to handle branch operations, coordinate service delivery, and manage staff. This role involves responsibilities such as reviewing transactions, ensuring compliance with policies, and enhancing customer service standards. The ideal candidate will possess knowledge of banking products, branch operations, and regulatory requirements. Strong communication skills in English are essential. The position offers an opportunity to contribute significantly to banking services and customer satisfaction.

Qualifications

• Knowledge of ADIB policies and systems.
• Thorough knowledge of regulations by Central Bank of UAE.

Responsibilities

• Handle branch operations including review and approval.
• Manage service delivery and coordination of staff.
• Conduct surprise checks of branch vault cash.

Skills

Knowledge of products and services

Knowledge of branch operations

Communication and presentation skills in English

Computer skills

Job description

A leading financial institution in the Dubai Region is seeking an Operations & Service Officer to handle branch operations, coordinate service delivery, and manage staff. This role involves responsibilities such as reviewing transactions, ensuring compliance with policies, and enhancing customer service standards. The ideal candidate will possess knowledge of banking products, branch operations, and regulatory requirements. Strong communication skills in English are essential. The position offers an opportunity to contribute significantly to banking services and customer satisfaction.