Branch Manager

Abu Dhabi Islamic Bank; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A prominent banking institution in the UAE is seeking a Branch Manager for the Dubai region. The role involves managing the branch's operations, enhancing business development, and ensuring compliance with banking regulations. Candidates should have at least three years of experience in a similar role and detailed knowledge of retail banking services and UAE banking practices. Strong leadership, customer service, and sales skills are essential for this position.

Qualifications

• Minimum three years' experience as a Branch Manager in the UAE banking sector.
• Detailed knowledge of ADIB’s Retail Banking products and services.
• Strong mentoring and coaching skills required.

Responsibilities

• Manage the branch and regional branches to maximize business opportunities.
• Monitor service standards and customer satisfaction.
• Supervise operations for compliance with policies and procedures.
• Mentor and manage branch staff for productivity.
• Ensure profitability and governance of allocated regions.

Skills

Business acquisition

Customer satisfaction monitoring

Sales and marketing

Coaching and mentoring staff

Knowledge of UAE banking regulations

Education

Bachelor's degree or equivalent

Job description

Role & Location

Branch Manager – Dubai Region

Role Purpose

Managing the branch and the reporting regional branches to maximize new business opportunities and deepen existing relationships, while providing quality in service delivery in an efficient operation that comply with Islamic Sharia requirements, where risks are well controlled.

Key Accountabilities

These are the main responsibilities of this role.

1. Business acquisition through typical activities such as:

• Generation of new business via outbound marketing calls and in‑branch contacts through “Open door policy” in meeting customers.
• Setting and monitoring sales plans for HPB, HCF, PBRs, CFRs and other sales staff as per forecast.
• Coaching of all sales staff to increase sales productivity and cross selling.
• Referral of prospective business to other functional units and/or authorities.
• Enhancement of ADIB’s image and reputation.

2. Management of service delivery:

• Monitor branch service standards for customer satisfaction.
• Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.
• Getting ad‑hoc customer feedback.

3. Operations and support:

• Control and supervision of operations work processes for compliance with ADIB’s Credit & Operational Policies & Procedures, thus maintaining an acceptable internal and external audit rating.
• Facilitating and implementing work process improvements.
• Approvals/recommendations of credit applications.
• Take over HOP’s responsibility during vacation of HOP.

4. Proactive mentoring and management of all branch staff:

• Branch Team – Maintain staff morale and relationship.
• Observe, coach /train and counsel staff towards expected behaviors.
• Identify training developments needs for staff and ensure that these are met as per schedules.
• Appraise staff individual scorecard deliverables against scorecard targets.

5. Management of Branches in a specific region allocated for management for profitability and good governance

Specialist Skills / Technical Knowledge Required

1. Detailed knowledge of ADIB’s Retail Banking products & services
2. Broad knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
3. Specific Knowledge of UAE banking practices, regulations & risks
4. Thorough Knowledge of all the Regulations issued by Central Bank of UAE
5. General awareness of competitors in the local market
6. Detailed knowledge of service standards
7. Training & Presentation skills
8. Sales & Marketing skillsManagement Information skills
9. Computer Skills

Previous experience required

Minimum three (3) years' experience as a Branch Manager in the U.A.E in a banking environment.