Branch Manager

ADIB; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading banking institution in the Dubai Region is seeking a Branch Manager to oversee branch operations and maximize business opportunities while ensuring compliance with Islamic Sharia requirements. The ideal candidate will manage branch staff, enhance customer satisfaction, and implement effective sales strategies. Candidates must have at least three years of experience in a similar role within the UAE banking sector and possess strong knowledge of retail banking products and regulations.

Qualifications

• Minimum three years' experience as a Branch Manager in the UAE banking environment.
• Detailed knowledge of UAE banking practices and regulations.
• Strong presentation and training skills.

Responsibilities

• Generate new business through customer engagement.
• Monitor customer satisfaction and retention efforts.
• Control and supervise branch operations.

Skills

Retail Banking knowledge

Sales & Marketing skills

Coaching & mentoring

Tools

Management Information systems

Computer Skills

Job description

Role

Branch Manager

Location

Dubai Region

Role Purpose

Managing the branch and the reporting regional branches to maximize new business opportunities and deepen existing relationships, while providing quality in service delivery in an efficient operation that comply with Islamic Sharia requirements, where risks are well controlled.

Key Accountabilities of the role

These are the main responsibilities of this role

RESPONSIBILITIES

• Generation of new business via out marketing calls and in- branch contacts through “Open door policy” in meeting customers.
• Setting and monitoring sales plans for HPB, HCF, PBRs, CFRs and other sales staff as per forecast.
• Coaching of all sales staff to increase sales productivity and cross selling.
• Referral of prospective business to other functional units and or authorities.
• Enhancement of ADIB’s image and reputation.

2- Management of service delivery

• Monitor branch service standards for customer satisfaction.
• Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.
• Getting ad-hoc customer feedback.

3- Operations and support

• Control and supervision of operations work processes for compliance with ADIB’s Credit & Operational Policies & Procedures, thus maintaining an acceptable both internal and external audit rating.
• Facilitating and implementing work process improvements.
• Approvals / recommendations of credit applications.
• Take over HOP’s responsibility during vacation of HOP.

4- Proactive mentoring and management of all branch staff

• Branch Team – Maintain staff morale and relationship.
• Observe, coach / train and counsel staff towards expected behaviors.
• Identify training developments needs for staff and ensure that these are met as per schedules.
• Appraise staff individual scorecard deliverables against scorecard targets.

5- Management of Branches in a specific region allocated for management for profitability and good governance

Specialist Skills / Technical Knowledge Required for this role

• Detailed knowledge of ADIB’s Retail Banking products & services.
• Broad knowledge of ADIB’s Retail Credit & Operational Policies & Procedures.
• Specific Knowledge of UAE banking practices , regulations & risks.
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE.
• General awareness of competitors in the local market.
• Detailed knowledge of service standards.
• Training & Presentation skills.
• Sales & Marketing skills.
• Management Information skills.
• Computer Skills.

Previous experience required (if any)

Minimum three (3) years' experience as a Branch Manager in the U.A.E in a banking environment.