BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

Müller`s Solutions; Remote; AED 120,000 - 150,000; Full time

Job summary

A forward-thinking technology consulting firm in Dubai is seeking a Helix Process & ITSM Analyst / Workflow Engineer. In this role, you will analyze, design, and implement workflows within the Helix ITSM platform to enhance user experience and align with business objectives. The ideal candidate will have 3-5 years of relevant experience, excellent communication skills, and a proactive problem-solving approach. This position offers a competitive salary and an exciting work environment, enabling you to be part of innovative projects that focus on delivering exceptional IT service management solutions.

Benefits

Opportunity to work with a talented team

Competitive salary and benefits package

Exciting projects

Qualifications

• 3-5 years of experience in IT service management.
• Strong understanding of workflow design and optimization techniques.
• Certifications in ITIL or other ITSM methodologies are a plus.

Responsibilities

• Analyze and optimize workflows within the Helix ITSM platform.
• Design efficient workflows to enhance productivity.
• Collaborate with stakeholders for requirement gathering.
• Conduct training sessions and develop user documentation.
• Monitor performance and adapt workflows as needed.
• Stay updated with industry trends and best practices.

Skills

IT service management

Helix ITSM platform

Workflow design

Process mapping

Business analysis

Communication

Problem-solving

Education

Bachelor's degree in Computer Science or related field

Job description

Müller's Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable Helix Process & ITSM Analyst / Workflow Engineer to join our dynamic team. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, Müller's Solutions supports organizations in achieving operational excellence and improved service delivery across various sectors.

In this role, you will focus on analyzing, designing, and implementing workflows and processes within the Helix ITSM platform. Your expertise will play a crucial role in enhancing the functionality and user experience of our IT service management tools, ensuring effective alignment with business objectives and best practices.

Key Responsibilities

• Analyze current processes and workflows within the Helix ITSM platform to identify areas for improvement and optimization.
• Design and implement efficient workflows to streamline IT service management processes, enhancing overall productivity.
• Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs.
• Conduct training sessions and develop documentation to support users in leveraging workflow tools effectively.
• Monitor and evaluate the performance of implemented workflows, making adjustments and improvements as necessary.
• Stay up to date with the latest industry trends, technologies, and best practices related to ITSM.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 3-5 years of experience in IT service management, specifically with Helix or similar ITSM platforms.
• Strong understanding of workflow design, process mapping, and optimization techniques.
• Proficient in analyzing business requirements and translating them into technical specifications.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
• Proven problem-solving skills and a proactive approach to identifying and resolving issues.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Certifications in ITIL or other ITSM methodologies are a plus.

Benefits

• Opportunity to work with a talented and passionate team.
• Competitive salary and benefits package.
• Exciting projects and innovative work environment.