Bilingual Renewals Specialist | Growth & Retention

255; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm in Dubai is looking for a Renewals Specialist to manage account renewals and enhance customer relationships. The ideal candidate should be bilingual in Arabic and English, possess strong customer service skills, and have a background in finance or accounting. Key responsibilities include executing the renewal life cycle and developing renewal strategies in collaboration with internal teams. This role is crucial for optimizing customer outcomes and ensuring customer satisfaction.

Qualifications

• 1-3 years of experience in customer support/service and/or management of accounts receivable.
• Experience in sales processes including quoting, billing, and contracts is a plus.
• Basic project management skills are essential.

Responsibilities

• Cultivating and securing account renewals while enhancing customer trust.
• Executing phases of the renewal process, including account review and quote creation.
• Monitoring at-risk renewals/accounts and developing plans of action.

Skills

Bilingual - Fluent in Arabic and English

Strong customer-service orientation

Proven success in managing customer relationships

Strong interpersonal skills

Project management skills

Exceptional analytical and problem-solving skills

Education

Associates degree in Finance, Accounting, or Business

Bachelor's degree in Finance, Accounting, or Business (preferred)

Tools

Salesforce

NetSuite

Job description

A leading technology firm in Dubai is looking for a Renewals Specialist to manage account renewals and enhance customer relationships. The ideal candidate should be bilingual in Arabic and English, possess strong customer service skills, and have a background in finance or accounting. Key responsibilities include executing the renewal life cycle and developing renewal strategies in collaboration with internal teams. This role is crucial for optimizing customer outcomes and ensuring customer satisfaction.