Bilingual Guest Service Agent (Arabic/English) – Dubai

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel brand is seeking a dedicated Guest Service Agent in Dubai. The role requires fluency in Arabic and English, excellent customer service skills, and the ability to handle guest inquiries. Responsibilities include welcoming guests, processing payments, and coordinating with housekeeping. Ideal candidates have a high school diploma and previous hospitality experience. This full-time position requires flexibility in working hours.

Qualifications

• Fluency in Arabic and English (both written and spoken) is essential.
• Excellent customer service skills with a friendly and professional demeanor.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Welcome and check in guests confirming reservations and issuing room keys.
• Process all types of payments including room charges and credit/debit cards.
• Respond to guest inquiries, requests, and concerns promptly and professionally.

Skills

Fluency in Arabic

Customer service skills

Communication skills

Problem-solving skills

Attention to detail

Organizational skills

Computer proficiency

Education

High school diploma or equivalent

Job description

A leading hotel brand is seeking a dedicated Guest Service Agent in Dubai. The role requires fluency in Arabic and English, excellent customer service skills, and the ability to handle guest inquiries. Responsibilities include welcoming guests, processing payments, and coordinating with housekeeping. Ideal candidates have a high school diploma and previous hospitality experience. This full-time position requires flexibility in working hours.