Bilingual DX Service Coordinator – Scheduling & Support

Daikin; Abu Dhabi, Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading HVAC solutions provider is seeking a DX Coordinator in Abu Dhabi. The role involves coordinating service requests, communicating with customers in both Arabic and English, and ensuring compliance with quality standards. Ideal candidates have a Bachelor's degree in Engineering, 3+ years of experience in service coordination, strong organizational skills, and proficiency in Microsoft Office and ERP systems. This office-based position also requires knowledge of HVAC systems and a proactive attitude towards problem-solving.

Benefits

Learning and growth opportunities

Inclusive workplace culture

Team empowerment

Qualifications

• Minimum 3 years in service coordination or operations.
• Strong bilingual communication skills in Arabic and English.
• Experience with HVAC equipment installation and troubleshooting.

Responsibilities

• Coordinate service requests and technician scheduling.
• Communicate with customers about service updates.
• Maintain service logs and ensure compliance with standards.

Skills

Bilingual in Arabic & English

Organizational skills

Communication skills

Proficient in Microsoft Office

Knowledge of HVAC systems

Education

Bachelor’s degree in Mechanical/Electrical Engineering

Tools

ERP/CRM systems (SAP, Oracle)

Microsoft Office

Job description

A leading HVAC solutions provider is seeking a DX Coordinator in Abu Dhabi. The role involves coordinating service requests, communicating with customers in both Arabic and English, and ensuring compliance with quality standards. Ideal candidates have a Bachelor's degree in Engineering, 3+ years of experience in service coordination, strong organizational skills, and proficiency in Microsoft Office and ERP systems. This office-based position also requires knowledge of HVAC systems and a proactive attitude towards problem-solving.