Bilingual Customer Care Specialist (English/Arabic)

The First Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global property developer is seeking a customer support specialist in Dubai. The role involves handling client inquiries, resolving issues, and ensuring a positive customer experience. Candidates must be UAE Nationals with strong communication skills in English and Arabic, preferably with customer service experience. This position offers the opportunity to contribute to customer retention and satisfaction in a dynamic corporate environment.

Qualifications

• UAE National with Family Book.
• Previous experience in customer service preferred.
• Ability to manage time effectively and work independently.

Responsibilities

• Handle inbound and outbound calls professionally.
• Respond to customer inquiries via various channels.
• Resolve customer complaints and elevate issues when necessary.
• Provide accurate information regarding services and updates.
• Maintain detailed records of interactions.
• Coordinate with internal teams for timely resolutions.
• Support customer retention initiatives.

Skills

Strong communication skills in English

Strong communication skills in Arabic

Ability to multitask

Tech-savvy with basic computer and CRM knowledge

Job description

A global property developer is seeking a customer support specialist in Dubai. The role involves handling client inquiries, resolving issues, and ensuring a positive customer experience. Candidates must be UAE Nationals with strong communication skills in English and Arabic, preferably with customer service experience. This position offers the opportunity to contribute to customer retention and satisfaction in a dynamic corporate environment.