Bilingual Chinese-English Customer Support Pro

Exinity; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A financial service provider in Dubai is looking for a proactive Chinese-speaking Customer Service Representative. The role involves responding to inquiries, providing product information, and ensuring a positive customer experience. Applicants should be fluent in Chinese and English, with previous customer service experience considered an advantage. The position offers a supportive culture with training opportunities and competitive salary, and it is a full-time role without remote work options.

Benefits

Competitive salary and benefits

Training and development opportunities

Supportive team culture

Career growth opportunities

Discretionary performance-related bonus

Medical insurance for employee and dependents

Qualifications

• Previous experience in customer service or a similar role is an advantage.
• Ability to handle back-office queries.
• Knowledge of financial markets is a plus.

Responsibilities

• Respond to customer inquiries in Chinese and English.
• Provide accurate information about products and services.
• Resolve customer issues promptly and professionally.
• Collaborate with internal teams to ensure customer satisfaction.
• Upsell and cross-sell to clients.

Skills

Fluency in Chinese

Fluency in English

Strong communication skills

Soft-selling skills

Problem-solving mindset

Tools

CRM systems

Job description

A financial service provider in Dubai is looking for a proactive Chinese-speaking Customer Service Representative. The role involves responding to inquiries, providing product information, and ensuring a positive customer experience. Applicants should be fluent in Chinese and English, with previous customer service experience considered an advantage. The position offers a supportive culture with training opportunities and competitive salary, and it is a full-time role without remote work options.