Bellman

Rixos Hotels; Ras Al Khaimah; On-site; AED 40,000 - 55,000; Full time

Job summary

A luxury hotel chain based in Ras Al Khaimah seeks a Guest Service Associate to assist guests with luggage and provide excellent service. The role requires a minimum of 2 years experience in hospitality and focuses on guest satisfaction, privacy, and professionalism. Knowledge of local attractions is a plus.

Benefits

Competitive Salary

Duty Meals provided

Vacation tickets/benefits

Medical Insurance Provided

Qualifications

• Minimum of 2 years of relevant experience in the hotel industry.
• Additional languages (Arabic, Russian) is an advantage.

Responsibilities

• Actively welcome and greet arriving guests and retrieve their luggage.
• Escort guests to their rooms, explain the room facilities.
• Deliver luggage, messages, faxes, packages etc. for guests.

Skills

Strong interpersonal skills

Focus on service and attention to detail

Ability to work under pressure

Initiative in a dynamic environment

Job description

Overview

Company Description: We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Ennismore / Accor’s limitless possibilities. By joining us every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner, changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

Salaries and Benefits

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

Under the general guidance of the Chief Concierge or any other authorized by the management, assist in ensuring delivery and retrieval of luggage to all guests in a courteous, timely and professional manner.

• Actively welcome and greet arriving guests and retrieve their luggage
• Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
• Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
• Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
• Ensure that luggage has been stored safely according to prescribed procedures
• Ensure that the luggage storage area is kept clean and tidy at all times
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Be fully aware of what functions are going on in the hotel
• Provide gracious, attentive, and friendly service
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with Mondrian Singapore Duxton confidentiality standards

Qualifications

Knowledge and Experience

• Minimum of 2 years of relevant experience in the hotel industry.

Competencies

• Possesses strong interpersonal skills.
• Ascertains and addresses guest/colleague needs.
• Trains and motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyzes and resolves problems, and exercises good judgment and with a high degree of professionalism.
• Prioritises and organises work assignments.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Embraces and responds to change effectively.
• Additional Language (Arabic, Russian) is an advantage.