Bellman

Fairmont Hotels & Resorts; Dibba Al Fujairah; On-site; AED 25,000 - 60,000; Full time

Job summary

A luxury beach resort in Dibba Al Fujairah is seeking a dedicated Bellman to assist guests with their luggage and ensure a pleasant arrival experience. This role requires fluency in English and at least 1-2 years of similar experience in a 4-5 star hotel. The ideal candidate will work well in a team and be attentive to guests' needs while promoting positive relationships. The position offers a chance to be part of a prestigious hotel environment with a focus on customer service excellence.

Qualifications

• Fluency in English language is essential.
• Minimum 1-2 years of experience as a Bellman in a 4-5 star hotel.
• Ability to be calm and courteous under pressure.

Responsibilities

• Assist guests with baggage and belongings.
• Manage guest check-in and check-out procedures.
• Provide information about hotel facilities.

Skills

Attentive to guest needs

Teamwork

Positive relations

Cultural understanding

Education

Fluency in English

Experience as Bellman in 4-5 star hotel

Tools

Microsoft Office

Job description

Company Description

Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Fujairah Beach Resort

Nestled among the hidden valleys of the majestic Al Hajar Mountains, our unique beach resort lies along the coast of Dibba, the second-largest town in the emirate of Fujairah offering guests the holiday of a lifetime.

About The Application Process

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

• Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked
• Adhere to guest check-in and check-out procedures pertaining to baggage handling
• Welcome guests at the main entrance with the greeting appropriate to the time of day
• Assist arriving and departing guests by opening and closing car and taxi doors
• Maintain a clean and tidy entrance, drive-way and lobby
• Guide the guest to the Front Desk and wait behind the guest during the check-in
• Be familiar with hotel layour and memorize the preferred route for escorting guests
• Room the guest in accordance with hotel standards
• Be familiar with the lift workings and emergency stairs
• Provide information to guests about the hotel facilities and services
• Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby
• Help other employees in department, replacing them temporarily when necessary
• Keep the baggage room clean and in order
• Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff
• Use the Duty Log to document matters of importance
• Arrange transport with the Airport Concierge and coordinate luggage

PERSONAL ATTRIBUTES

• Ability to work cohesively with co-workers and managers as part of a team
• Ability to be attentive to guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with hotel residents and patrons
• Ability to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

Qualifications

• Fluency in English language is a must
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Well-oriented in Microsoft Office applications
• At least 1-2 year experience working as Bellman in a 4-5 star hotel.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected